What You’ll Be Doing
In this role, you’ll play a key part in supporting our customers and sales teams by designing solutions that truly meet business and technical needs. You will:
- Develop clear, engaging customer proposals that align to business and technical requirements.
- Identify risks within scope and provide well informed recommendations on delivery models and work estimates, leveraging operational and troubleshooting insights where relevant.
- Review and refine proposal materials to ensure accuracy, impact, and competitive edge.
- Keep a pulse on emerging technologies, market trends, and competitor offerings to help shape our approach.
- Perform due diligence on solution designs to ensure feasibility, performance, supportability, and budget alignment.
- Participate in deep dive discussions to craft implementation designs tailored to customer ecosystems.
- Address customer questions with confidence, clarity, and a solutions oriented mindset, drawing on hands‑on troubleshooting and production environment experience where applicable.
- Collaborate closely with internal teams, partners, and stakeholders to transfer knowledge and deliver successful outcomes.
- Build and grow opportunity pipelines by identifying upsell, cross‑sell, and value‑add opportunities.
- Support the sales cycle from opportunity through to closure, including forecast meetings and pipeline management.
- Document activities using internal tools and share best practices with peers.
- Develop strong relationships with customer technical teams to understand their environments, operational challenges, and support models, and map value effectively.
- Actively contribute to knowledge sharing and team collaboration.
What You’ll Bring
Education & Experience
- A first level technical degree or equivalent practical experience.
- 2–4 years of technical experience, ideally in IT presales, technical selling, or a customer‑facing technical support / support engineering role.
- Relevant industry certifications are a plus.
Skills & Expertise
We’re looking for someone who has:
- Experience contributing to solution configurations, architecture discussions, demos, POCs, or complex troubleshooting and root cause analysis.
- A solid understanding of products, services, and solution domains, including modern “as a Service” (aaS) models and lifecycle support considerations.
- Strong communication skills—storytelling, active listening, and the ability to influence stakeholders.
- Confidence in presenting, whiteboarding, handling objections, and supporting customers in making informed decisions.
- Good commercial awareness: understanding the sales cycle, pipeline development, and how solutions link to business strategy.
- Hands‑on experience with relevant tools, technologies, or services, ideally gained through implementation, operations, or support environments.
- The ability to deliver demos and walkthroughs to customers and partners.
- Strong analytical, problem solving, project, and time management abilities.
- Experience working with customer incidents, escalations, SLAs, and production environments is highly valued.
- Knowledge of partner ecosystems and how to leverage them effectively.
Why Join Us?
This is a fantastic opportunity for someone who enjoys combining technical depth with customer‑facing work. Whether you are already in presales or transitioning from a technical support background, you’ll be at the centre of shaping impactful solutions, collaborating with talented teams, and influencing meaningful business outcomes – all while growing your own technical and commercial skillset.
If you’re excited by the idea of working with cutting edge technologies and helping customers bring their vision to life, apply now – we’d love to meet you!
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