A leading packaging graphics company is searching for a Senior Project Manager to oversee customer service activities relating to the supply of goods and services to a key blue-chip client. This role will also require the successful candidate to uphold and develop the client relationship and ensure consistent quality of work produced. The main goal is to deliver customer service based on measurable key performance indicators and quality control. To carry out this role effectively and efficiently, you must demonstrate an understanding of the client and the work that the client produces, show strong organisational skills with all aspects of the team, and demonstrate influencing and decision-making skills.
Key Responsibilities
- To liaise with the client on existing and forthcoming projects, including planning and development of plans to complete those projects within the client time-scales and to the quality levels expected.
- To oversee and input client briefs accurately to optimise production.
- To liaise between the client and the production team leader to ensure all information is correctly interpreted in both creative and timing aspects.
- To uphold and represent the company on a daily basis, developing relationships with all relevant departments.
Qualifications
- 4 years' proven client services experience in the packaging graphics industry.
- A good understanding of reprographics, print and knowledge of the FMCG customer service industry.
- Good general managerial skills, including interpersonal and client service skills, administrative and financial efficiency, effective prioritisation of projects and ability to cope under pressure.
- Broad technical knowledge of various printing processes, including flexographic, gravure, litho.
Please not that travel will be expected at least 1-2 times a month in the UK to the client but not limited to this.
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