Remedio is building a platform that automatically detects and remediates security misconfigurations in real time for enterprise environments.
We operate in the cybersecurity space, dealing with large-scale data and complex systems to help organizations stay secure without disrupting operations.
Most security platforms tell you what’s broken. We fix it.
After raising $65M led by Bessemer, TLV Partners, and Picture Capital, we're continuing to grow and are looking for outstanding people to join us at this exciting stage.
We are looking for an experienced Customer Support Engineer to join our growing EMEA team, preferably based in the UK.
This role serves as a key bridge between customers and the product, focused on delivering a seamless experience and helping them realize the platform's full value.
It combines strong technical understanding with a strategic, business-oriented mindset to support enterprise customers in complex environments.
Responsibilities
- Act as the primary technical point of contact for assigned customers across EMEA, owning the post-sale relationship end-to-end
- Lead onboarding processes: understand customer environments, guide implementation, and ensure successful deployment
- Translate customer business, security, and compliance needs into technical configurations and solutions within the Remedio platform
- Troubleshoot and resolve technical issues and escalations, working closely with internal teams to drive timely resolution
- Drive product adoption: guide customers on best practices, new features, and ongoing optimization opportunities
- Build strong, long-term relationships and serve as a trusted advisor to key stakeholders
- Proactively identify expansion opportunities and help customers grow their usage of the platform
- Gather and relay customer feedback, feature requests, and real-world use cases to Product and Engineering teams
- Maintain clear and structured documentation, including configurations, playbooks, and customer-facing materials
Requirements
- 5+ years of experience in a technical customer-facing role (TAM / Solutions Engineer / Professional Services / Customer Support Engineer)
- Experience working with enterprise customers in a post-sale capacity
- Customer-centric mindset with the ability to build trust and long-term relationships
- Background in cybersecurity companies-strong advantage
- Experience with IT / infrastructure environments-preferred
- Strong technical understanding and ability to work within complex environments
- Proven experience leading onboarding, implementations, or technical projects end-to-end
- Excellent troubleshooting and problem-solving skills
- Strong communication skills in English (written & verbal), with the ability to work with both technical and non-technical stakeholders
- Proactive and strategic approach-anticipating customer needs and driving value beyond reactive support
- Ability to work cross-functionally with Sales, Product, Engineering, and AM teams
- Comfortable managing multiple customers and priorities in a fast-paced environment
Nice to Have
- Experience with endpoint security, configuration management, or compliance frameworks
- Familiarity with scripting / automation (Python, Bash, APIs)
- Experience working with EMEA-based customers or in a global environment
What do we offer?
- Be part of building something big, with real impact and end-to-end ownership
- Hybrid work model for flexibility and balance
- On-site gym, gaming area, fully stocked kitchen with a wide variety of snacks, treats, and healthy options
- Supportive, collaborative team environment
We are located in TLV, a short walk from HaShalom train station and the Light Rail.
#J-18808-Ljbffr