Overview
Working as part of the transition team to deliver a variety of projects within this market leading company. The primary focus will be on project managing small and large scale print and related service, and digital mailrooms or large scanning opportunities. This role is a lead role taking responsibility for the delivery of the project from inception to service commencement. The role will also involve being part of the sales process on large bids.
Responsibilities
- Engagement on large bids at sales stage to support the sales team to provide transition documents and plans. This will include face to face discussions and meetings with clients and their employees.
- Delivery of projects from pre-contract award, including project plans, specifications, roadmaps.
- Establishing project governance with a customer and providing supporting documentation.
- Understanding and questioning briefs and SOWs to map key deliveries, milestones, etc. in plans. Documenting and collating information and gaining client approvals.
- Creating high level and detailed plans by consulting with internal and external specialists, clients etc and reporting against this plan.
- Active management of the delivery of documented solutions ensuring different contributions are coordinated and mapped to ensure the outcome, e.g., Operations, Development and third parties - BT, IT, Software suppliers etc.
- Project planning and resource shortfall analysis across multiple departments.
- Support/drive testing development, scripts, performance of testing to ensure delivery of working solutions.
- Operational readiness management to go live working with Operations and the client with a balance of risk against revenue.
- Risk management.
- Change management.
- Identify new areas for improvement for delivery/solutions.
- Support on face to face client meetings as required including supporting data gathering & writing documents for requirements, solutions, service agreements, training material and service levels.
- Managing the customer to ensure our client delivers a working service to budget and in timescales. This includes management of customers who may not have the same level of project and planning skills, striking a workable balance and recognising when to elevate issues/slippage.
- Other ad hoc work as required, the role must be flexible and there are no duties that a PM should not be willing to undertake to support the team.
- Requires the ability to understand the commercial impact of requirements, risks and changes on the business model.
Qualifications
- Demonstrable track record of delivering results on projects.
- Experience with working across different clients and different business sectors.
- Self-starter able to work under own initiative.
- Able to work outside of the ‘normal’ project management job role to achieve results – this is an ownership role that requires understanding the business, not just reporting.
- Able to facilitate the client and own organisation in prompt decision making focusing on the risks, dependencies and preferred outcomes.
- Open and honest manner, clearly communicate concerns and deal with conflict focusing on achieving the desired outcomes.
- Comfortable working on solutions and adding an objective review of concepts and designs.
- Ability to write client facing documents, requirements, training and key stakeholder presentations.
- Willingness to travel widely (nationwide) as required to support the business needs including overnight stays in hotels.
- Candidate must demonstrate the ability to work under their own management and initiative and work across functions with Operations, Development, Sales and Management etc.
- Candidate should ideally have a general understanding of IT including databases, SQL, tables etc.
- Candidate must be Prince 2 certified.
- Role will require extensive travel throughout the UK.
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