Technical Support and Spares Manager
Department: Installation, Service & Spares
Reports to: Operations Manager
Location: Leeds
Salary: £28,000 £32,000 (depending on experience)
Working Hours: Monday to Friday, 08 30
About the Role
I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.
You will act as a key link between customers, engineers, and suppliers supporting daily operations through effective scheduling, accurate order processing, and strong administrative control.
Key Responsibilities
1. Scheduling & Coordination
- Plan and schedule installations, service visits, and repairs
- Allocate jobs to engineers based on availability, location, and skillset
- Ensure efficient use of resources and timely job completion
2. Customer Service
- Act as the first point of contact for customer enquiries
- Log service requests, breakdowns, and warranty issues accurately
- Keep customers informed of appointments, delays, and progress
- Handle queries professionally, escalating where necessary
3. Spares & Parts Administration
- Process orders for spare parts and components
- Pack and dispatch parts for web and mail orders
- Liaise with suppliers regarding availability and lead times
- Track parts required for upcoming jobs
- Maintain accurate inventory and stock records
- Assist with deliveries and loading Engineers vans with products
4. Data & System Management
- Maintain internal systems with accurate, up-to-date information
- Raise job sheets, completion records, and invoices
- Submit completion documentation to relevant stakeholders and portals
(including health & safety and building control certification)
5. Staff Management
- Assess and review engineers skills, knowledge, and training needs
- Coordinate and implement training and development plans
- Support ongoing professional development within the team
Skills & Experience
Essential:
- Strong organisational and time management skills
- Excellent written and verbal communication
- Good IT skills (Microsoft Office; CRM or scheduling systems)
- Ability to multitask and prioritise in a fast-paced environment
- High attention to detail and accuracy
Desirable:
- Experience in service, logistics, or construction environments
- Experience scheduling engineers or field-based teams
- Knowledge of garage doors, automation systems, or similar products
- Experience with stock or parts management
Personal Attributes
- Proactive and solution-focused
- Calm under pressure
- Customer-oriented approach
- Team player with a flexible mindset
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