Services Manager, Wales
Location: Cardiff Central / hybrid
Hours: Full‑time, 35 hours per week
Contract: Fixed term, 2 years
Salary: £37,038
We're looking for an experienced and motivated Services Manager to lead a busy and varied Wales‑based services function, ideally a Welsh speaker. This is a brilliant opportunity for someone who enjoys combining people leadership, service development, training delivery and stakeholder engagement in a role with genuine purpose.
This role will suit someone who is confident building relationships, developing income opportunities and leading a small team to deliver high‑quality, person‑focused support.
The role
In this position, you will take responsibility for the day‑to‑day delivery and development of information and advice, training and learning, and employer engagement services across Wales. You'll work closely with senior leaders to shape future service growth, improve impact and identify opportunities to increase reach and income.
You will also provide hands‑on support during busy periods, act as a visible representative for the organisation, and help ensure services remain relevant, responsive and effective.
Key responsibilities
- Lead and develop training and learning activity, including workshops, presentations and e‑learning content.
- Support the delivery of information and advice services for unpaid carers and professionals.
- Manage and grow an employer engagement offer, building strong relationships with existing members and stakeholders.
- Line manage three team members and support their development and performance.
- Monitor service quality, gather feedback and use data to evaluate impact.
- Work with senior leadership on service review, growth plans and income generation.
- Represent the organisation at meetings, events and, where appropriate, as a spokesperson.
- Contribute to funding bids and wider strategic projects.
- Maintain accurate records and work in line with relevant policies and procedures.
What we're looking for
- Ideally a Welsh speaker.
- Experience designing and delivering training, workshops or learning programmes.
- Strong presentation, facilitation and communication skills.
- Experience giving impartial information and advice.
- Proven line management and leadership experience.
- Excellent project, time and budget management skills.
- Confidence building client and stakeholder relationships.
- Ability to identify new opportunities and support income generation.
- Strong research, analysis and reporting skills.
- Comfortable using CRM systems, databases and digital tools.
- A good understanding of the challenges facing unpaid carers.
- Willingness to travel when required.
- Welsh speaking, with the ability to read and write in Welsh.
What's on offer
- Flexible hybrid working.
- 25 days annual leave plus bank holidays, plus 3 extra days between Christmas and New Year.
- Employer pension contribution of 6%.
- Free health cash plan, including cashback on dental, optical and therapy treatments.
- Access to wellbeing support, counselling and health apps.
- Family‑friendly policies and a genuinely supportive culture.
- Learning and development opportunities, including induction, role‑specific training and e‑learning access.
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