Senior Salesforce Administrator
Department: Engineering
Employment Type: Temporary
Location: Edinburgh
Reporting To: Sara O'Connor
Compensation: £51,000 - £55,000 / year
Description
Our Marketing Platform Team
The Marketing Platform Team's mission is to make it easier to sell FreeAgent. This includes innovating across our marketing website at www.freeagent.com and our complex Salesforce instance. We ensure our many internal stakeholders can deliver their ambitious results, managing a large number of connected technologies.
The role
As a senior member of the FreeAgent Salesforce administrator team you will be responsible for helping to develop, support and maintain our instance of Salesforce Sales Cloud and related systems. You will take on a leadership role in helping to architect new features, ensuring they are optimised for both performance and scale. You will work closely with the stakeholders, such as sales and marketing, to both define and deliver against objectives. You will maintain and help evolve best practices within the Salesforce administrator team, ensuring high standards and security.
Day to day your role will involve
- Plan and analyse business context and requirements to deliver work that underpins the team, department and company strategy.
- Use knowledge of application and domain constraints to lead on the design, test and release of substantial features and changes to meet stakeholder requirements and optimise automated business processes.
- Collaborate with other admins and stakeholders to break down complex engineering problems into deliverable chunks.
- Communicate decisions within the team and to stakeholders early and often, building relationships across all areas of the business.
- Test, implement and maintain Salesforce integrations and third party applications such as Chili Piper, On24, Adobe, etc.
- Provide support and point of escalation for product teams using the Salesforce platform, helping the team resolve complex questions from stakeholders.
- Proactively identify and drive forward the highest standards for security across all aspects of the Salesforce instance and integrations.
- Lead cross-team collaboration to share knowledge across all platform users ranging from sales to marketing, data and finance, website engineering and user research.
- Implement solutions and make recommendations that reflect a deep understanding of Salesforce data structures that enable the input of data and creation of complex reports and dashboards
- Support less experienced administrators with skill and knowledge growth, through our rigorous peer review process
- Lead on solutions during Salesforce incidents, communicating, documenting and fixing.
- Support Marketing Cloud super users with data queries or functional queries, etc
You
Ideally you'll have:
- Strong hands-on experience with Salesforce Sales and Marketing Cloud.
- Experience integrating Salesforce with other applications and maintaining integrations.
- Strong analytical skills and experience with reporting and data analysis, including custom reporting within Salesforce.com and custom reporting objects.
- Experience maintaining a complex Salesforce organisation (either with more users, a more complex sharing model, integrations and/or using less common features).
- Experience maintaining and customising the Salesforce organisation using best practices. Full understanding of options, such as automation, record types vs. page layouts.
- Experience handling incidents and maintaining security standards.
- Strong project management skills and able to implement a robust development cycle to specify, plan, implement, test, and release new changes to the platform.
- Strong troubleshooting skills.
- Great communication skills and the ability to train others in how to use the system, tailoring the training to each individual or user role.
- Experience supporting less experienced administrators.
Our work life
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams.
At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
Work pattern for this role
This is a temporary full time role (Monday to Friday, 9am to 5pm). The role will be based in our Edinburgh office, however there will be an opportunity to adopt hybrid working, under an agreed pattern of 2 days from the office and 3 days at home each week.
One last thing, FreeAgent is moving house! From early next year we’ll be in our swanky new pad to the west of Edinburgh, with superb employee facilities and close to multiple transport links. We’ll share more details with you as you go through the hiring process.
Perks
This is a temporary role through one of our agency partners, covering a period of maternity leave for around 12 months. The rate for this role will be equivalent to the point on the salary band for this position £51,000 - £55,000 per annum.
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