Overview
As a Customer Journey Senior Manager, you are the person who will champion end-to-end customer journeys. You will own and develop the customer journey vision and roadmaps, translating the end-to-end business strategy and working with operations to define the required customer service experience, covering both strategic transformation and continuous journey improvement.
Responsibilities
- Own and develop the customer journey vision and roadmaps; translate the end-to-end business strategy and work with operations to define the required customer service experience, covering both strategic transformation and continuous journey improvement.
- Support the development of robust investment cases for change, ensuring initiatives are clearly defined, prioritised, and aligned to either strategic initiative or continuous improvement portfolios to maximise business impact and customer outcomes.
- Collaborate on a 12-month secondment opportunity.
- Contribute to hybrid working arrangements while ensuring regular collaboration with colleagues at one of Nationwide’s regional hubs and office sites; hiring manager will provide further details on logistics.
- Nationwide is committed to the redeployment of employees impacted by change; applications from redeployment candidates will be prioritised in this recruitment process.
- If you’re a colleague on long-term absence (e.g., parental leave) or a temporary worker, please use your personal email address to submit an application.
Location & Working Arrangements
For this job, you’ll be located at the nearest regional hub. Regular collaboration in one of Nationwide’s office sites is required. Details will be provided by the hiring manager if your application is successful.
#J-18808-Ljbffr”, “datePosted”: “2026-05-03”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Nationwide”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__422004972__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }Overview
As a Customer Journey Senior Manager, you are the person who will champion end-to-end customer journeys. You will own and develop the customer journey vision and roadmaps, translating the end-to-end business strategy and working with operations to define the required customer service experience, covering both strategic transformation and continuous journey improvement.
Responsibilities
- Own and develop the customer journey vision and roadmaps; translate the end-to-end business strategy and work with operations to define the required customer service experience, covering both strategic transformation and continuous journey improvement.
- Support the development of robust investment cases for change, ensuring initiatives are clearly defined, prioritised, and aligned to either strategic initiative or continuous improvement portfolios to maximise business impact and customer outcomes.
- Collaborate on a 12-month secondment opportunity.
- Contribute to hybrid working arrangements while ensuring regular collaboration with colleagues at one of Nationwide’s regional hubs and office sites; hiring manager will provide further details on logistics.
- Nationwide is committed to the redeployment of employees impacted by change; applications from redeployment candidates will be prioritised in this recruitment process.
- If you’re a colleague on long-term absence (e.g., parental leave) or a temporary worker, please use your personal email address to submit an application.
Location & Working Arrangements
For this job, you’ll be located at the nearest regional hub. Regular collaboration in one of Nationwide’s office sites is required. Details will be provided by the hiring manager if your application is successful.
#J-18808-Ljbffr…