Waterloo - Hybrid Working
Full Time
Permanent
Grade 4
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
The Senior UX Architect plays a central role in shaping and delivering user experiences that are intuitive, inclusive, and aligned with both customer needs and business goals. Reporting to the Senior UX Manager, this role is responsible for managing the end-to-end UX design process across key digital journeys, translating insight and requirements into user centred design solutions that improve the customer experience and deliver value to the business.
As a champion of best practice design and customer led thinking, the Senior UX Architect works closely with cross functional teams across digital, product, content, and development to ensure experiences are consistent, effective, and continually optimised. The role combines hands on UX delivery with design oversight and mentoring, helping to drive quality, consistency, and innovation across everything we create. A key part of the role is the ability to confidently choose the correct approach, effectively communicate rationale, and defend methodology and design decisions with business stakeholders.
The Senior UX Architect is expected to be proactive in driving improvement, managing expectations, and ensuring holistic thinking is applied across all work, constantly considering the end to end customer journey. The role also supports the Senior UX Manager through contributing to team planning, design standards, and the ongoing development of our UX maturity. This includes running meetings, leading discussions, driving actions forward, and taking ownership where needed to ensure momentum and clarity.
The Role:
- Own the end to end UX design process for key digital journeys, translating insight, business requirements, and customer needs into effective user centred solutions.
- Produce high quality UX deliverables including: user research, UX requirements, journey maps, wireframes, prototypes, and interaction designs that are intuitive, inclusive, and accessible.
- Work collaboratively with product owners, UI designers, developers, content designers, analysts and wider stakeholders to shape experiences from concept through to delivery.
- Generate qualitative and quantitative insight by conducting user research and using data to inform solutions and influence and validate design decisions.
- Confidently present insight and recommendations to squads and stakeholders to influence strong customer focused outcomes.
- Lead and facilitate workshops with project teams and stakeholders to align understanding and drive progress.
- Apply UX best practices, design principles, and accessibility standards consistently across all work.
- Communicate design ideas and rationale clearly, advocating for customer needs and championing user first thinking.
- Run usability testing and continuous optimisation through iteration, A/B testing, and performance analysis.
- Mentor and support junior UX designers, providing constructive feedback and helping to build capability within the team through peer reviews.
- Contribute to the wider UX function by delivering our UX strategy, supporting planning, improving ways of working, and strengthening the overall design culture.
Skills & Experience Required:
Skills:
- Expert knowledge of UX design, with a strong understanding of User Centred Design and the Double Diamond process.
- Proficient in a wide range of user research and testing methodologies, both qualitative and quantitative, across moderated and unmoderated environments.
- Advanced user of wireframing, visual design, and prototyping tools such as Figma, Axure, Sketch, and InVision.
- Proficient in designing test plans, building and running user tests and analysing and presenting results using platforms like UserTesting, User Zoom, Maze, Userlytics etc.
- Experienced in using data and insight to inform and justify design decisions.
- Skilled in creating information architecture and translating user and business requirements into clear, actionable UX deliverables.
- Strong visual design capability, applying best practice principles to ensure solutions are user centred, inclusive, and accessible.
Experience:
- 3+ years of relevant UX design experience.
- A portfolio that demonstrates a strong UX process and how it has led to successful, user loved products.
- Experience defining design principles and establishing best practices.
- Solid understanding of inclusive design and accessibility standards.
- Experience designing within brand style guides and established design systems.
- App design experience (beneficial).
- Ecommerce design experience (beneficial).
- Working understanding of front end development (desirable).
- Familiarity with the UX Double Diamond process, as well as agile and lean methodologies.
Competencies:
- Highly articulate, with the ability to tell compelling stories, pitch ideas, and influence design decisions in a way that resonates with different audiences.
- Strong stakeholder management skills across all levels and functions.
- Driven, curious, and motivated, with a passion for design thinking and emerging UX trends.
- Capable of coaching others and providing clear design direction.
Why Join Us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
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