{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Production Manager – London – £46k to £72k pa (pro-rota)”, “description”: “
Responsibilities
- Assist production team to deliver printed requirements of the client. Largely DM oriented collateral.
- Process client orders.
- Deal with client enquiries on the phone and via email and face to face.
- Proactively manage customer orders, ensuring budgets are met and print production processes are followed.
- Assist with providing reports as required.
- Work actively with the production team to deliver the highest level of customer service possible.
- Purchase print from an approved supplier base.
- Assist in spotting opportunities to group orders and increase print "better buying" opportunities.
- Help in the growth and development of all clients.
- Manage suppliers ensuring quality and service is to a high standard.
- Ensure that all best practices are followed.
Resource Responsibilities
Financial Responsibilities
- Assist with providing weekly accurate forecasts.
- Assist with influencing forecast bank to stretch.
- Assist with team GP targets.
- Ensure variances there are no variances.
- Build relationships with key customers to ensure maximum level of activity is managed.
Non‑Financial Responsibilities
- Meeting all client SLA’s.
- Ensure that you are working within the approved supply chain.
- Ensuring that no more that 1 non-conformance per month.
- Maintaining all ISO procedures.
Knowledge & Skills Required
- Minimum of 3 years experience in managing and delivering Direct Mail campaigns.
- Minimum of 3 years experience in managing and buying print services, including B1/B3/B3 Litho, Screen Printing, Digital printing and wide format.
- Minimum of 5 years experience in managing client requests.
- Account management experience beneficial.
Key Accountabilities
Relationships
- Ensure clients orders are delivered on time.
- Work effectively with suppliers and other third parties, responding as appropriate to queries about orders in production.
- Deal with and escalates all non‑conformances within 48 hrs.
- Work to the specific SLA’s set out within the client’s accounts.
- Raise any system issues with the Senior Production Manager to ensure a streamlined production process is maintained.
Decision Making
- Purchase print at the most competitive price and the most appropriate supplier.
- Proactively monitor the quality of production output supplied by the printer, seeking feedback from both internal and external customers and communicating the feedback appropriately within the team.
- Work with Senior Production Manager to make sound judgments about when to act and when to check, and about appropriate solutions and relevant action.
- Propose and if approved, investigate and assist with implementing innovative ways of delivering the print services that are within the remit of the role.
Discretion
- Work proactively and on own initiatives and with the production team.
- Be self‑motivated, working with little supervision and communicating clearly with line manager about own development needs.
- Be discreet about all confidential personal information.
- Project a positive image of the organisation to external audiences.
Impact and Accountability
- Ensure all production orders are managed through the approved supply chain, authorised in accordance with production process and supported by appropriate original documentation e.g. POD’s client PO’s etc.
- Contribute actively to the development of all Marketing policies and procedures.
- Ensure the client experience is as positive as possible, but clear communication through telephone and backed up on email.
Knowledge
- Keep abreast of leading edge production and manufacturing capabilities within the market, appraise the organisation with, and assist with the implementation of changes in systems.
- Have knowledge of ways to reduce costs to clients, but new or different methods of production.
People Management and Development
- Act as a team player and support the team where possible.
- Be an effective member of the team.
Working Context
The post holder is expected to be able to organise and prioritise workload, especially around client delivery dates/services quality and innovation, and have the flexibility to respond to increases in workload/tight deadlines. Some working outside of normal office hours might be required to meet deadlines, but this is not expected to be regular.
#J-18808-Ljbffr”, “datePosted”: “2026-05-03”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Harrison Scott Associates”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__422005138__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Company: Harrison Scott Associates
Location: London
Job Description:
Responsibilities
- Assist production team to deliver printed requirements of the client. Largely DM oriented collateral.
- Process client orders.
- Deal with client enquiries on the phone and via email and face to face.
- Proactively manage customer orders, ensuring budgets are met and print production processes are followed.
- Assist with providing reports as required.
- Work actively with the production team to deliver the highest level of customer service possible.
- Purchase print from an approved supplier base.
- Assist in spotting opportunities to group orders and increase print “better buying” opportunities.
- Help in the growth and development of all clients.
- Manage suppliers ensuring quality and service is to a high standard.
- Ensure that all best practices are followed.
Resource Responsibilities
Financial Responsibilities
- Assist with providing weekly accurate forecasts.
- Assist with influencing forecast bank to stretch.
- Assist with team GP targets.
- Ensure variances there are no variances.
- Build relationships with key customers to ensure maximum level of activity is managed.
Non‑Financial Responsibilities
- Meeting all client SLA’s.
- Ensure that you are working within the approved supply chain.
- Ensuring that no more that 1 non-conformance per month.
- Maintaining all ISO procedures.
Knowledge & Skills Required
- Minimum of 3 years experience in managing and delivering Direct Mail campaigns.
- Minimum of 3 years experience in managing and buying print services, including B1/B3/B3 Litho, Screen Printing, Digital printing and wide format.
- Minimum of 5 years experience in managing client requests.
- Account management experience beneficial.
Key Accountabilities
Relationships
- Ensure clients orders are delivered on time.
- Work effectively with suppliers and other third parties, responding as appropriate to queries about orders in production.
- Deal with and escalates all non‑conformances within 48 hrs.
- Work to the specific SLA’s set out within the client’s accounts.
- Raise any system issues with the Senior Production Manager to ensure a streamlined production process is maintained.
Decision Making
- Purchase print at the most competitive price and the most appropriate supplier.
- Proactively monitor the quality of production output supplied by the printer, seeking feedback from both internal and external customers and communicating the feedback appropriately within the team.
- Work with Senior Production Manager to make sound judgments about when to act and when to check, and about appropriate solutions and relevant action.
- Propose and if approved, investigate and assist with implementing innovative ways of delivering the print services that are within the remit of the role.
Discretion
- Work proactively and on own initiatives and with the production team.
- Be self‑motivated, working with little supervision and communicating clearly with line manager about own development needs.
- Be discreet about all confidential personal information.
- Project a positive image of the organisation to external audiences.
Impact and Accountability
- Ensure all production orders are managed through the approved supply chain, authorised in accordance with production process and supported by appropriate original documentation e.g. POD’s client PO’s etc.
- Contribute actively to the development of all Marketing policies and procedures.
- Ensure the client experience is as positive as possible, but clear communication through telephone and backed up on email.
Knowledge
- Keep abreast of leading edge production and manufacturing capabilities within the market, appraise the organisation with, and assist with the implementation of changes in systems.
- Have knowledge of ways to reduce costs to clients, but new or different methods of production.
People Management and Development
- Act as a team player and support the team where possible.
- Be an effective member of the team.
Working Context
The post holder is expected to be able to organise and prioritise workload, especially around client delivery dates/services quality and innovation, and have the flexibility to respond to increases in workload/tight deadlines. Some working outside of normal office hours might be required to meet deadlines, but this is not expected to be regular.
#J-18808-Ljbffr…
Posted: May 3rd, 2026