Customer Engineering Coordinator
Tachbrook Park, WarwickPermanent, Full-time, Hybrid (3 days in site)£26,500
About the Role
We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.
This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.
Shift pattern:
Working between 8:00am – 5:30pm Monday to Friday
Key Responsibilities
Create and manage work orders in line with Calor policies
- Raise and manage purchase orders using Calor’s ERP system
Order materials, liaise with suppliers and arrange delivery of parts to site
Use external systems and search tools to support work planning and order accuracy
Review cancellations and aborts, arranging follow-up appointments where required
Support work order completion, accountancy and closure (TECO) processes
Manage cases within Calor’s CRM system and maintain accurate records
Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
Respond to customer communications within agreed timescales, issuing holding responses where necessary
Produce customer correspondence using Calor-approved templates and formats
Ensure GDPR compliance at all times when handling customer information
Take ownership of customer queries and complaints through to resolution
Promote Calor services where appropriate, delivering professional and empathetic communication
Work collaboratively with colleagues and departments, sharing best practice
Contribute to continuous improvement of processes and customer experience
What We’re Looking For
Excellent written and verbal communication skills
Strong interpersonal skills with a calm, confident and professional manner
Ability to use initiative, analyse information and solve problems effectively
A flexible team player with a strong customer-focused mindset
Resilient and tenacious, with the drive to achieve team and business goals
Previous experience in a customer service or call centre environment is desirable but not essential
Educated to GCSE standard (or equivalent), including English and Mathematics
Why Join Calor?
Be part of a business where safety and customer service are central to everything we do
Work in a varied role with exposure to operational, planning and customer support activities
Develop transferable skills across systems, coordination, and stakeholder management
Join a supportive team with opportunities to learn and progress within the organisation
What we can offer you?
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice – single matched contributions to 7.5%)
- Life Assurance
- Staff discounts on gas
- Shopping discounts
- 1 day per year to volunteer for a charitable cause
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