We are looking for an experienced L2 Support Engineer for a 2-month initial contract onsite in Birmingham.
Responsibilities
- Configuring and supporting M365 deployments, including:
- Defender Anti-Virus
- Device and endpoint management using Intune.
- Identity and access management using Entra ID, MFA and conditional access.
- Configuring backups and recovering data using Veeam Backup and Replication.
- Patching and updating of infrastructure components, including hardware and software systems.
- Supporting and troubleshooting virtualisation platforms including Hyper-V and/or VMWare.
- Configuring and troubleshooting Remote Desktop Services and/or Azure Virtual Desktop.
- Networking fundamentals including TCP/IP, DHCP, DNS, SFTP, VLANs VPNs and Active Directory.
- A basic understanding of storage systems including storage area networks.
- Experience using ITSM ticketing system with management of high volumes of incidents and service requests, including prioritisation and escalation.
- Remote troubleshooting of complex technical issues.
- Creating and updating technical documentation.
- Strong communication skills, with both technical and non-technical audiences.
Candidate Support
We welcome applications from all individuals, regardless of background or identity, and encourage candidates who may not meet every listed requirement to still apply.
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