Senior Service Engineer in Watford, Hertfordshire

Senior Service Engineer (Commercial Coffee Machines)

Location: London (within M25) and South East (Watford, Chelmsford, Luton, Croydon).

Salary: £44,000 – £48,000 basic + £2,000 London weighting (within M25) + company van / Oyster card, overtime, bonus.

Responsibilities

• Primary point of contact for a small team of service engineers, providing technical guidance.
• Drive best practices to achieve strong first‑fix rates and conduct joint site visits with the team.
• Provide first‑line support to customers when required.
• Carry out planned service and reactive maintenance on coffee and drinks machines.
• Escalate issues, concerns and training opportunities to the Regional Service Manager.
• Report to the Regional Service Manager and Service Operations Manager.
• Work Monday‑Friday daytime hours with one weekend out of every four.

Qualifications

• Previous team‑leadership experience working with electromechanical systems.
• Experience with coffee and drinks machines (training available).
• Worked in fast‑paced, SLA/KPI‑focused environments.
• Empathetic, customer‑focused and excellent communication skills.
• Good sense of humour (optional).
• Full UK driver’s licence and right to work in the UK (no sponsorship).
• Willing to travel to customer sites across the South East and Central London.

Package and Benefits

• Basic salary £44,000 – £48,000, dependent on experience.
• Additional £2,000 per year if residing within the M25.
• Company van / Oyster car & tools.
• Uncapped overtime.
• Flexible working: extra weekends or separate weekend days.
• Ongoing training.
• Life, medical and dental insurance.
• 25 days holiday plus statutory days.

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