Technical Account Manager (Observability)
As data volumes surge and observability costs climb, this is a rare opportunity to join a high-growth SaaS company at the forefront of modern observability, helping teams tackle these challenges with smarter, more scalable solutions. As a Technical Account Manager, you'll be the trusted advisor to some of the most forward-thinking tech teams, helping them harness the full power of their logs, metrics, traces, and security data. From onboarding new customers and integrating data sources to solving complex problems and running executive reviews, you'll drive tangible outcomes and long-term success. In this role, you’ll work hands-on with modern cloud infrastructure and observability stacks, making a meaningful impact from day one. Whether it's guiding integrations, troubleshooting technical issues, or shaping long-term customer strategies, your work will directly influence outcomes and growth. If you're technically sharp, naturally curious, and thrive in customer facing roles, this could be the perfect fit. Experience with cloud, DevOps, or monitoring tools is a big plus, along with strong communication skills and a solutions-first mindset. You’ll be part of a collaborative team that values humility, learning, and innovation.
Responsibilities
- Onboard new customers and assist with integrating data sources.
- Troubleshoot technical issues and guide integrations within cloud infrastructure and observability stacks.
- Run executive reviews and help shape long-term customer strategies.
- Drive tangible outcomes and long-term success for customers.
- Collaborate with the customer success and product teams to improve value delivery.
- Work remotely across Europe where applicable.
Qualifications
- Technical proficiency with cloud, DevOps, or monitoring tools.
- Strong communication skills and a solutions-first mindset.
- Ability to work in a customer-facing role and translate technical concepts to non-technical stakeholders.
Technical Account Manager (Observability)
As data volumes surge and observability costs climb, this is a rare opportunity to join a high-growth SaaS company at the forefront of modern observability, helping teams tackle these challenges with smarter, more scalable solutions. As a Technical Account Manager, you’ll be the trusted advisor to some of the most forward-thinking tech teams, helping them harness the full power of their logs, metrics, traces, and security data. From onboarding new customers and integrating data sources to solving complex problems and running executive reviews, you’ll drive tangible outcomes and long-term success. In this role, you’ll work hands-on with modern cloud infrastructure and observability stacks, making a meaningful impact from day one. Whether it’s guiding integrations, troubleshooting technical issues, or shaping long-term customer strategies, your work will directly influence outcomes and growth. If you’re technically sharp, naturally curious, and thrive in customer facing roles, this could be the perfect fit. Experience with cloud, DevOps, or monitoring tools is a big plus, along with strong communication skills and a solutions-first mindset. You’ll be part of a collaborative team that values humility, learning, and innovation.
Responsibilities
- Onboard new customers and assist with integrating data sources.
- Troubleshoot technical issues and guide integrations within cloud infrastructure and observability stacks.
- Run executive reviews and help shape long-term customer strategies.
- Drive tangible outcomes and long-term success for customers.
- Collaborate with the customer success and product teams to improve value delivery.
- Work remotely across Europe where applicable.
Qualifications
- Technical proficiency with cloud, DevOps, or monitoring tools.
- Strong communication skills and a solutions-first mindset.
- Ability to work in a customer-facing role and translate technical concepts to non-technical stakeholders.
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