Job Title: Telecoms Field Engineer
Location: Field Based, Southern
Salary: £30-38,000 OTE £40-44,000
Key Responsibilities
- Plan, design, and implement customized VoIP solutions tailored to client requirements
- Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers)
- Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues
- Monitor VoIP network performance, optimising call quality and system reliability as needed
- Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls
- Document VoIP configurations, network diagrams, and installation processes
- Train clients and end-users on VoIP system features and functionality
Requirements
- Proven experience with VoIP system installation, configuration, and support
- Strong understanding of VoIP protocols, codecs, and SIP
- Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches
- Excellent problem-solving and troubleshooting skills
- Strong communication and customer service skills
- Certifications such as CCNA or VoIP-specific credentials are advantageous
- Ability to work independently and within a team environment
Benefits
- Opportunity to work in a dynamic and supportive team environment
- Access to a company car, fully maintained and insured for both business and personal use
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Monthly staff awards with dinner and drinks at top local restaurants
- Ongoing training and development opportunities
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers
- Access to discounts at popular retailers
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