Relationship Support Consultant Manager

Relationship Support Consultant Manager

Contract type: Permanent
Location: Edinburgh / Alderley Edge
Working style: Hybrid 50% home/office based
Closing date: 12th May 2026

We're looking for a Relationship Support Consultant Manager to lead a high-performing team supporting Royal London's Distribution colleagues and financial adviser partners. You'll help broaden and deepen our reach across the UK adviser channel by ensuring advisers receive a consistently excellent service, timely technical and sales support, and insight that helps identify new business opportunities. You'll coach and develop your team, manage demand and workflows, and build strong partnerships across Distribution, Pricing and Marketing

About the role

• Lead, coach and develop a team of Relationship Support Consultants to deliver excellent support to financial advisers and Distribution colleagues
• Manage demand, workflows and priorities to meet service levels, quality standards and productivity measures
• Provide oversight and support for technical and sales queries across our propositions, ensuring advisers receive clear, timely and accurate information
• Embed effective risk and control practices across the team, including incident reporting and completion of mandatory learning
• Build strong working relationships with Business Development, Pricing, Marketing and other partners to share insight, improve service and spot growth opportunities
• Drive continuous improvement across processes, MI and tooling to improve adviser experience and operational efficiency.

About you

• Proven experience leading and engaging customer-facing teams, ideally supporting intermediaries/financial advisers.
• Strong understanding of the adviser market and how advice firms operate, including the technology and tools used day to day.
• Working knowledge of pensions and/or protection propositions, with the ability to build credibility quickly with advisers and internal stakeholders.
• Excellent communication, relationship-building and influencing skills, with confidence working across multiple teams and stakeholders.
• Demonstrable capability in continuous improvement, using MI to identify issues and drive better outcomes.
• Strong planning and organisational skills, with the resilience to manage competing priorities in a changing environment.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We're an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.

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