We are looking for an Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.
What you’ll be doing
- Lead new Staffbase customer implementations including managing the project plan and project resources - for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer - for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
What you need to be successful
- Familiarity with implementing Software-as-a-Service solutions
- Experience working on enterprise-scale deployments
- Expertise in application functionality, business deployment cycles, and account management
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- 1 year of consulting experience
- Minimum 3 years of client-facing experience
- Passion for cloud technologies
- Nice to have: comms background and/or project management accreditation
- French and English language skills (minimum C1)
What you'll get
- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering a Company Pension and Private Medical Insurance incl. Dental, life assurance. Parents can get up to 12 weeks of paid parental leave
- Volunteers Day - you’ll get one day off per year for supporting a social project
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