Customer Relationship Consultant

Customer Relationship Consultant at Blackburn branch. Fixed‑term contract until 31 December 2026, full‑time 36 hours per week.

Responsibilities

• Engage customers, identify needs, and tailor solutions.
• Act as the first point of contact in branch with enthusiasm.
• Conduct ‘My Review’ appointments face‑to‑face, virtually, or by telephone.
• Proactively contact customers by phone to discuss their needs.
• Educate customers on products, services and communication channels.
• Maintain accurate records in internal systems and support vulnerable customers.
• Adhere to policies, standards and limits of authority.

Qualifications

• Previous experience interacting with customers, preferably in banking, building society or contact centre.
• Experience in retail, food & beverage, guest services, health/care or other customer‑facing roles.
• Ability to work well with others, manage time effectively and handle a busy environment.
• Strong communication skills and ability to influence diverse audiences.
• Open to a broad range of activities and adaptable to change.

Benefits

Salary: £26,750 per annum, fixed‑term contract until 31 December 2026, 36 hours per week.

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, increasing 1 day per year of service up to 30 days after 5 years.
• Holiday trading scheme for additional leave days.
• Employer‑matched pension contributions – up to 10% per annum.
• Employee Assistance Programme and online discount portal.
• Paid volunteering – three days per year.
• Colleague mortgage and savings accounts, discount schemes.
• Training and development.
• Private medical insurance.
• Salary sacrifice scheme for hybrid/electric car.

Equal opportunity employer – we welcome candidates from all backgrounds.

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