Summary of Responsibilities
- Lead the Council’s corporate Change and Improvement function, providing strategic oversight of the Programme Management Office to enable the effective design, governance and delivery of transformation and improvement activity across the organisation. Working closely with the Programme Director, ensure a coherent, prioritised and outcome-focused portfolio that aligns to the Council’s strategic ambitions and Improvement Plan.
- Drive robust programme governance, performance reporting and benefits realisation, strengthening organisational accountability and ensuring that change initiatives deliver measurable and sustainable impact. Champion a culture of continuous improvement, consistency and delivery excellence, supporting services to plan, mobilise and implement change effectively while building organisational capability and resilience.
Governance and Standards
Establish and maintain a consistent corporate framework for programme and project governance, ensuring alignment with organisational priorities and best practice. Define and embed standards, methodologies and controls that drive consistency, quality and accountability across all change activity. Provide oversight and assurance to senior leadership on adherence to governance requirements and the overall health of the change portfolio.
Portfolio Management
Lead the coordination and prioritisation of the corporate change portfolio, ensuring alignment with strategic objectives and available capacity. Maintain a clear line of sight across all programmes and projects, enabling informed decision-making and effective sequencing of activity. Support the Programme Director in shaping and evolving the portfolio to respond to emerging organisational needs and pressures.
Performance Monitoring and Reporting
Design and deliver a comprehensive performance framework for tracking programme and project delivery, including milestones, outcomes and impact. Provide high-quality, insight-driven reporting to senior stakeholders, highlighting progress, risks and areas requiring intervention enabling data-driven decision-making at all levels of the organisation.
Resource Management
Oversee the effective allocation and utilisation of programme and project resources across the portfolio. Work with senior leaders to identify capacity gaps and ensure resources are aligned to priority initiatives, promoting efficient and flexible use of resources to maximise delivery capability and value for money.
Benefits Realisation
Establish and embed a structured approach to benefits identification, tracking and realisation across all change initiatives. Ensure benefits are clearly defined, measurable and aligned to strategic outcomes from the outset. Provide assurance that benefits are being delivered and sustained, challenging where expected value is at risk.
Risk and Issue Management
Implement and maintain a consistent approach to identifying, assessing and managing risks and issues across the portfolio, providing oversight of key risks, ensuring appropriate mitigation and escalation to senior leadership where required. Foster a proactive risk management culture that supports early identification and resolution of delivery challenges.
Stakeholder Engagement and Communication
Develop and oversee a structured approach to stakeholder engagement across the change portfolio. Build strong relationships with senior stakeholders to support alignment, buy-in and successful delivery of change.
Capability Development
Drive the development of organisational capability in programme and project management, continuous improvement and change delivery. Promote the adoption of best practice tools, techniques and ways of working across the organisation, supporting leaders and teams to build confidence and competence in delivering and sustaining change.
Process Optimisation
Identify opportunities to streamline and improve corporate processes that support programme and project delivery. Embed continuous improvement principles to enhance efficiency, effectiveness and consistency.
Compliance and Assurance
Provide independent assurance on the effectiveness of programme and project delivery across the portfolio. Lead assurance reviews and health checks, driving improvement where standards are not being met.
Training and Support
Ensure appropriate training, guidance and tools are available to support effective programme and project delivery. Promote a culture of continuous learning and knowledge sharing across the organisation.
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