Key Account Contract Manager
Location: Wakefield
Employment type: Full Time, Permanent
Working Hours: Monday to Friday, 40 hours per week
What’s In It For You
- 24 days annual leave plus bank holidays
- Option to buy 5 additional holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more
- Life assurance cover
- Enhanced maternity pay
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About The Role
Due to continued growth we have a fantastic opportunity to join our team in Wakefield Private Networks Division as Key Account Contract Manager. You will act as the single point of contact for key clients, responsible for contract performance, customer satisfaction, and financial outcomes. The role ensures high‑quality delivery of planned and reactive works, drives customer retention, identifies new opportunities, and promotes the Ipsum Way and values. The Contract Manager works closely with Planning, Operations, Projects, Sales and subcontractors to ensure smooth, efficient service delivery.
As a Key Account Contract Manager you will
- Act as the primary client contact, ensuring clear communication and consistent service.
- Own customer satisfaction, monitor CSAT results and drive improvement actions.
- Ensure timely renewal of contracts at appropriate pricing and margin.
- Identify new work opportunities from site visits, maintenance reports and client budgets.
- Attend client meetings on performance, scope, issues and future opportunities.
- Ensure work is planned, resourced and delivered efficiently in line with H&S requirements.
- Coordinate with Planning, Operations and Projects to schedule works and allocate competent resources.
- Manage subcontractors and suppliers to ensure they meet Ipsum standards.
- Review engineering reports, identify remedial actions and progress follow‑on works in line with contractual SLA’s and KPI’s.
- Manage contract financial performance, including pricing, margins, cost control and forecasting.
- Ensure accurate purchase orders, variations and client approvals are in place.
- Support invoicing and applications for payment, ensuring timely submission and resolution of queries.
- Report on utilisation, productivity and root causes of unproductive time.
About You
- Experience operating in a commercial, multi‑divisional organisation with field‑based service background and experience (HV industry an advantage)
- Experience dealing with major clients and supply chain and management of complex work streams and service management systems
- Exceptional communication skills with a strong sense of initiative and the ability to build excellent working relationships.
- A positive and proactive mindset, willing to learn and progress with a warm, professional and confident manner.
- Remain calm under pressure and can communicate with internal and external parties, taking personal pride in making improvements.
- A customer‑focused individual who is a team player and can identify where their assistance will help colleagues.
- Highly organised with excellent numeracy skills and experienced in multitasking and prioritising own workload.
- Good organisational, presentation and punctuality skills.
- CTC clearance required.
Our Commitment to Equal Opportunities
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying please review our privacy policy to understand how we process your data in line with GDPR.
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