Job Title: Account Manager – International
Salary: £25k to £35k pa (depending on experience)
We are looking for an Account Manager’s to maintain and strengthen the existing client relationships on an International Account. You will work with the Senior/Commercial Managers to maximise your account through exploring new areas for organic development.
Scope
- Responsible for developing long-term positive commercial relationships with relevant Commercial Contacts.
- Manage a portfolio of brands on relevant Commercial account
- Work to standardize operating procedures and facilitate best practices on designated account. Manage and escape any non conformance of procedures.
- Work with the client to improve deliverables, providing training when necessary.
- Operate as the lead point of contact for any and all escalation matters specific to your Commercial account (Internal & External).
- Act as the liaison between the client and internal teams; delivering feedback and ensure the timely and successful delivery of all Artwork.
- Generating accurate reports as and when required; including but not limited to; Forecasting and tracking key account metrics.
- Support the Senior/Commercial Manager with capacity planning and resource requirements. Making recommendations for overtime as and when required.
- Manage the internal account specific Customer Service Representative’s work loads.
- Work alongside the Senior/Commercial Manager to encourage and foster an environment of Customer Excellence.
- Support the Senior/Commercial Manager with under performance.
- Escalate to the Senior/Commercial Manager any observations and/or areas of concern.
- Mentor, guide and support Customer Service Representatives on the designated commercial account.
- Support the Senior/Commercial Manager with contract negotiations.
- Facilitate client quarterly review meetings
- Travel to the customer as and when necessary.
Please note this role will not involve managing employees.
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