HGV Operations Manager / General Manager
Location: Hertfordshire
Salary: £65,000 - £70,000 (DOE) + Company Car + Bonus + Great Company Benefits!
Hours: Monday - Friday
Permanent Position
An exciting new opportunity has become available for a passionate and dedicated General Manager / Operations Manager to join a rapidly growing and industry leading Commercial Vehicle business! We are seeking an ambitious and hands‑on General Manager / Operations Manager to be part of the leadership team! Reporting directly to the Operations Director, this pivotal role will oversee the Workshop, Service, ATF and Tyre departments, ensuring smooth daily operations and supporting long‑term strategic goals. This is a fantastic opportunity for someone looking to make a real impact while progressing towards board‑level responsibilities.
Qualifications
- Proven experience in operations or general management, ideally within the fleet, logistics, or commercial vehicle sectors.
- Strong leadership skills, with a track record of managing multi‑functional teams and driving performance across departments.
- A people‑first approach, with the ability to develop talent, inspire staff, and ensure the right people are in the right roles.
- Excellent communication and interpersonal skills, with a focus on customer service and maintaining high client satisfaction.
- Solid financial understanding, including experience managing budgets, tracking performance, and overseeing cost recovery processes.
- Outstanding organisational abilities, with a proactive, detail‑oriented mindset and the ability to thrive in a fast‑paced environment.
Key Responsibilities
- Support the Operations Director with departmental leadership and strategic alignment and goals.
- Monitor and report on departmental KPIs, performance, and cost efficiency.
- Lead and motivate various department teams to maintain high operational and customer service standards.
- Ensure effective budgeting and capture of recoverable costs (e.g., recharges, damage, warranties).
- Identify and implement continuous improvement initiatives across departments.
Package and Salary
- Permanent Position
- Company Vehicle
- Competitive Package
- Great Company Benefits
- Company Career Progression
- Excellent holiday allowance
- Safe and Friendly working environment
If you feel you have all the required skills and experience for this position, ideally as General Manager / Operations Manager, please forward an up‑to‑date CV to Yiannis Tsukalas.
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