Service Advisor | Bexhill-on-Sea
Salary: £29,000 – £30,000 Basic
OTE: £38,000 (Performance-linked)
Hours: Mon–Fri 08:00 – 18:00
Saturdays: 08:00 – 12:00 (1-in-3, Paid as Overtime)
About Us
We are a premier, family‑run automotive group with a deep‑rooted reputation for quality on the South Coast. Operating under a "Built on Trust" philosophy, we represent one of the world's leading car brands at our busy Bexhill site. We pride ourselves on being big enough to provide stability and professional growth, yet small enough to maintain a supportive, personal team culture.
Why Join Us?
We offer a high‑reward environment where your ability to deliver top‑tier customer service translates directly into earnings.
- High Earning Potential: A competitive basic salary with a strong OTE of £38,000.
- Generous Time Off: 25 Days Holiday plus all Bank Holidays.
- Consistent Overtime: Benefit from extra income with our 1-in-3 Saturday morning rota, paid at overtime rates.
- Expert Development: Access to official manufacturer training to keep you at the top of your game.
- Supportive Culture: Work in a professional dealership where trust and transparency are at the heart of everything we do.
The Role
As a Service Advisor, you are the face of our aftersales department. You will be responsible for:
- Managing the customer journey from initial booking to vehicle handover.
- Explaining technical repairs and maintenance requirements clearly to customers.
- Upselling additional products and services (such as service plans and accessories).
- Coordinating with the workshop team to ensure all work is completed on time.
- Maintaining high CSI (Customer Satisfaction Index) scores through exceptional communication.
Who This Role Would Be Good For
This role is perfect for a customer‑centric individual who thrives in a fast‑paced environment.
- The Experienced Professional: You have a minimum of 2 years of experience as a Service Advisor within a franchised dealership or busy independent garage.
- The Communicator: You can turn technical jargon into easy‑to‑understand information for customers.
- The High Achiever: You are motivated by hitting targets and maximizing your OTE through service sales and customer satisfaction.
- The Local Expert: You are looking for a stable, long‑term career move within the Bexhill area.
If this is you click apply! You've got nothing to lose and everything to gain!
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