If you’re energised by leading teams who sit at the heart of client delivery, this role gives you the chance to shape how a financial services organisation operates day‑to‑day. You’ll manage a team of five to six specialists, drive operational excellence, and ensure clients receive a consistently high‑quality service.
What you’ll be doing
- Leading a client‑focused operations team, setting clear standards and supporting their growth
- Owning daily operational workflows to ensure smooth, reliable service across key financial platforms
- Acting as the senior escalation point for client issues, ensuring fast triage and clear communication
- Partnering with Technology, Client Services, Compliance, and Product to maintain strong operational controls
- Reviewing incidents, identifying root causes, and implementing improvements that reduce risk
- Streamlining processes, strengthening documentation, and driving continuous improvement across the function
- Monitoring performance metrics and ensuring the team consistently meets client and regulatory expectations
What you’ll bring
- Proven experience managing operational teams within financial services
- Strong understanding of platform operations, service delivery, and client‑facing workflows
- Confidence handling escalations and communicating with senior stakeholders
- A structured approach to problem‑solving, with a focus on risk reduction and operational resilience
- Ability to coach, motivate, and develop a team in a fast‑paced environment
- A mindset geared towards efficiency, quality, and client satisfaction
Who you are
- A steady, solutions‑driven leader who thrives under pressure
- Someone who builds trust quickly — with clients, colleagues, and your team
- Detail‑oriented, organised, and proactive about improving how things work
- Motivated by delivering a service that clients genuinely value
If you want to lead a team that plays a critical role in client delivery — and you enjoy shaping how operations run in a high‑expectation environment — this is a strong next step.
#J-18808-Ljbffr”, “datePosted”: “2026-05-03”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Miller Maxwell Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__422008942__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }If you’re energised by leading teams who sit at the heart of client delivery, this role gives you the chance to shape how a financial services organisation operates day‑to‑day. You’ll manage a team of five to six specialists, drive operational excellence, and ensure clients receive a consistently high‑quality service.
What you’ll be doing
- Leading a client‑focused operations team, setting clear standards and supporting their growth
- Owning daily operational workflows to ensure smooth, reliable service across key financial platforms
- Acting as the senior escalation point for client issues, ensuring fast triage and clear communication
- Partnering with Technology, Client Services, Compliance, and Product to maintain strong operational controls
- Reviewing incidents, identifying root causes, and implementing improvements that reduce risk
- Streamlining processes, strengthening documentation, and driving continuous improvement across the function
- Monitoring performance metrics and ensuring the team consistently meets client and regulatory expectations
What you’ll bring
- Proven experience managing operational teams within financial services
- Strong understanding of platform operations, service delivery, and client‑facing workflows
- Confidence handling escalations and communicating with senior stakeholders
- A structured approach to problem‑solving, with a focus on risk reduction and operational resilience
- Ability to coach, motivate, and develop a team in a fast‑paced environment
- A mindset geared towards efficiency, quality, and client satisfaction
Who you are
- A steady, solutions‑driven leader who thrives under pressure
- Someone who builds trust quickly — with clients, colleagues, and your team
- Detail‑oriented, organised, and proactive about improving how things work
- Motivated by delivering a service that clients genuinely value
If you want to lead a team that plays a critical role in client delivery — and you enjoy shaping how operations run in a high‑expectation environment — this is a strong next step.
#J-18808-Ljbffr…