To deliver outstanding service to the Bank’s Business Savings customers, ensuring all interactions comply with the Bank’s policies and procedures. Over time, the role will expand to support the Corporate Deposits team as well.
Day to day, you will build strong relationships with new and existing customers, respond to enquiries, and work closely with a small, collaborative service team - giving you the opportunity to make a real impact and deliver exceptional customer outcomes.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
- Take personal ownership of customer contact across phone, email and secure message channels, delivering prompt, high-quality responses.
- Work independently and collaboratively to ensure daily workloads are completed and service excellence is maintained.
- Build strong knowledge of the Bank’s products and confidently handle customer enquiries and requests.
- Balance outstanding customer service with adherence to regulations, policies and procedures, including resolving complaints and supporting customers impacted by fraud or identity theft.
- Contribute to the production of operational reports and management information as needed.
- Support small operational tasks and projects, and once fully trained, assist both Personal Savings and Corporate Deposits teams in delivering first‑class service.
What do we expect from you?
- Proven customer service experience within Financial Services (Savings experience desirable) with at least one year in a customer-facing role.
- Self‑motivated, organised and able to work effectively without close supervision in a fast‑paced environment.
- Strong communicator with excellent people skills, able to engage confidently with customers and colleagues at all levels.
- Consistent track record of delivering excellent service, including handling complex or challenging customer conversations.
- Able to remain effective when priorities shift, working through ambiguity to provide clear and accurate customer outcomes.
- Passionate about customer service and committed to delivering results; experience with system or user acceptance testing is an advantage.
What can you expect from us?
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.
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