GLENDALE JOB DESCRIPTION
Operations Manager - Glendale Commercial Division
BACKGROUND AND COMPANY INFORMATION
Glendale, a winner of BALI Employer of the Year and Grounds Maintenance Company of the Year, has revenues of £60+ million.
Glendale is one of the largest green space management service providers in the UK and specialises in grounds and estate maintenance, landscaping and tree care & management. We are a green business with "green thinking" at the core of everything we do.
At the forefront of green service provision across the UK since 1989, Glendale offers innovative solutions for the total management and maintenance of the green environment.
THE ROLE
We are seeking a dynamic and results-driven Operations Manager to join Glendale's Commercial Division. This is a key leadership role, responsible for overseeing core operational activities while supporting the Head of Operations (HoO) in driving growth, profitability, and operational excellence. As a newly created role, the Operations Manager will deputise for the HoO when required and will play a pivotal role in the senior leadership team, ensuring operations are executed to the highest standards of quality and safety. The focus of this position is to foster a performance-driven culture while supporting the company's ability to grow at pace.
KEY RESPONSIBILITIES
- Lead and oversee contract managers to drive operational results, improve margins, and achieve planned business growth.
- Foster a high-performance, results-oriented culture across all operational teams.
- Provide day-to-day leadership for all contract delivery regions, ensuring efficient and effective service delivery.
- Build and maintain strong relationships with clients through regular on-site meetings, ensuring expectations are met and exceeded.
- Review current and future growth contracts, set KPIs, and hold contracts accountable for successful delivery.
- Implement and champion company performance systems (Glendale Live, GlenSafe, Gritting, Dashboards, and League Tables).
- Lead the company's safety initiatives, with a focus on achieving Zero Harm and promoting behavioural safety across the Commercial Division.
- Ensure compliance with all operational policies and procedures.
- Assist in recruiting, training, and motivating staff to maintain a high-performing organisational structure.
- Monitor business performance, safeguard the company's reputation, and ensure financial reporting on outcomes, sales and cost.
- Develop budgets and forecasts in collaboration with the Head of Operations.
- Undertake innovative project work to support the smooth running of the business.
PERSON SPECIFICATION
Skills and knowledge
- Expertise gained at a senior operational management level, ideally in a service-based industry.
- Evidence of managing a geographically diverse workforce is desirable.
- Strong numeracy skills and IT proficiency.
- Background in the green services market would be advantageous but is not essential.
Qualifications
- NEBOSH or IOSH certification desired.
Leadership Capabilities
- A proven leader who takes personal responsibility and accountability while providing clear direction.
- Ability to build, develop, and inspire high-performing teams.
- Decisive in decision-making, leading by example and driving team success.
Commercial Acumen
- Strong understanding of budgets and forecasting systems.
- Demonstrated ability to manage cash flow and control costs effectively.
- Excellent negotiation skills and an ability to drive business success.
Personal Characteristics
- Analytical, methodical, and well‑organised.
- Strong relationship‑building skills with clients and colleagues.
- Resilient under pressure with the ability to operate at a fast pace.
- Enthusiastic, innovative, and quick‑thinking.
- Demonstrates vitality, adaptability, and a commitment to continuous improvement.
Why Join Us?
This is a fantastic opportunity for a motivated individual to play a crucial role in Glendale's continued growth and success. If you are a strategic leader with a passion for operational excellence and delivering results, we'd love to hear from you.
Summary of the conditions
- TITLE: Operations Manager
- REPORTING TO: Head of Operations
- LOCATION: North and Midlands (Flexible)
- REMUNERATION: £50000.00
- CAR: Company car will be provided
- PENSION: Eligible for Company Pension Scheme
- HOLIDAYS: 20 days annual leave plus statutory holidays
- NOTICE PERIOD: 3 months
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