Trainee Business Administrator

Trainee Business Administrator

£27,781 - £31,575

Fixed Term Until 30/03/2029

Full Time

100 Falcon Road, SW11 2LH

Other essential information: Office‑based role, suitable for candidates at the start of their administrative career. Training provided, including access to an NVQ Level 3 programme (subject to eligibility)

Objective of the Role

This role is designed to support you in developing strong administrative, organisational, and customer service skills while contributing to the effective delivery of Work Match services.

About the Role

This role provides comprehensive administrative, customer‑facing, and data management support to help ensure the effective delivery of services across the organisation.

Key aspects of the role include:

• Providing a professional front‑of‑house service and responding to resident enquiries
• Managing referrals, including registering residents and maintaining accurate records
• Supporting recruitment‑related administrative processes
• Handling sensitive and confidential information appropriately
• Maintaining accurate data across systems and spreadsheets

You will need to be organised, willing to learn, and able to manage multiple tasks in a fast‑paced environment while maintaining accuracy and professionalism. Good communication skills are essential, along with the ability to provide a helpful and positive customer service experience.

A basic understanding of administrative processes is required, including record keeping and the use of office systems. Knowledge of data protection and confidentiality is important, as is a willingness to learn CRM systems and other relevant software. You should be adaptable, able to respond to changing priorities, and work well with colleagues and external partners.

Essential Qualifications, Skills and Experience

• Minimum of four GCSEs or equivalent, including grades A–D in Maths and English Language (or equivalent)
• Competent user of computer software packages, in particular Microsoft Office, at an intermediate level
• Ability to meet training provider requirements for access to an NVQ Level 3 programme

Benefits

• 40 days annual leave (including Bank Holidays)
• Flexible working
• Generous pension plan

Equality, Diversity and Inclusion

We are committed to promoting equality and diversity and developing a culture that values differences. We are a Disability Confident employer and welcome reasonable adjustments throughout the recruitment and selection process. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and appointment to these posts will be conditional upon a satisfactory police record check via DBS.

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