About The Role
This hybrid Business Analyst / Project Manager role will work closely with business stakeholders and IT delivery teams to understand business change needs, capture and analyse requirements, and support the successful delivery of technology‑enabled change. The role combines hands‑on business analysis with coordination of small‑scale project and change activities and supporting larger programmes where required. It is well suited to an individual early in their career who is looking to develop across both delivery and analysis disciplines within a technology or software delivery environment. This role is a 70% BA role and 30% PM with clear and realistic career progression opportunities in a dynamic environment.
Business Analysis & Solution Design
- Collaborate with business stakeholders to gather, analyse, document, and validate business requirements.
- Assess business change needs and clearly articulate the business impact of proposed changes.
- Translate business needs into clear functional and technical specifications that can be understood by delivery teams.
- Produce high‑quality analysis artefacts including:
- Process flows and current/future state diagrams
- Functional designs and sequence diagrams
- Business rules catalogues
- Data models and integration touchpoints
- Product backlog items and user stories
- Write clear, concise user stories and functional requirements with well‑defined acceptance criteria.
- Utilise structured analysis and solution design techniques to shape effective and practical solutions.
- Identify and communicate technical constraints, risks, assumptions, and dependencies to stakeholders and delivery teams.
- Analyse existing systems and processes to identify improvements, efficiencies, and opportunities for innovation.
Design & Change Support
- Work closely with Head of Innovation to assist in preparing and coordinating business activities required to support New Application implementations.
- Support project delivery activities using either Agile (Scrum/Kanban) or Waterfall methodologies.
- Lead and coordinate small business change activities, ensuring readiness and adoption.
- Work closely with development and technical teams to ensure requirements are clearly understood and delivered as intended.
- Support system testing activities including test preparation, User Acceptance Testing (UAT), defect tracking, and issue resolution.
- Assist in prioritising the product backlog in alignment with business value, risk, and dependencies.
- Establish and support mechanisms to measure, track, and realize business benefits.
Stakeholder Engagement & Communication
- Act as a key liaison between business users and IT teams.
- Facilitate workshops, meetings, and working sessions to gather requirements, validate solutions, and drive decisions.
- Prepare clear and professional documentation and materials for a range of stakeholders.
- Collaborate effectively with cross‑functional teams including IT, Operations, Finance, and external suppliers.
Tools & Techniques
- Use one or more tools such as Visio, Excel, Miro, Microsoft Planner, or similar to support analysis, planning, and delivery activities.
- Assist with data analysis, reporting, and basic integration‑related activities where required.
Essential
- 1–3 years’ experience working as a Business Analyst, Junior Project Manager, or similar role within a software delivery or technology environment.
- Proven ability to understand business change needs and assess the impact of change.
- Experience capturing, analysing, and documenting business and functional requirements.
- Ability to create user stories, process flows, functional designs, and backlog items.
- Practical experience working within either Agile (Scrum/Kanban) or Waterfall delivery methodologies.
- Experience working with cross‑functional teams and a range of business and technical stakeholders.
- Ability to clearly communicate technical constraints, risks, and dependencies.
- Strong written and verbal communication skills.
- Analytical mindset with attention to detail.
Desirable
- Basic understanding of APIs, databases, and system integration concepts.
- Experience of shaping or contributing to innovative solutions to business problems.
- Familiarity with benefits realisation and value tracking in change initiatives.
- Experience supporting UAT and broader testing activities.
- Exposure to AI solutions in a commercial setting would be highly beneficial.
Skills & Experience
- Experience of working closely and successfully with IT Management Team via matrix management.
- Degree level qualification in relevant subject e.g., IT, Business Studies, Business Administration.
- Experience with business analysis & modelling tools.
- Experience of working within Project Management delivery methodologies.
- Experience in dealing with business users and stakeholders.
- Experience of working within a structured in‑house IT environment.
- Good written and verbal communication.
- An analytical mind.
What Good Looks Like
- Skilled & experienced Business Analyst who is proactive, adaptable and resilient.
- Energy, drive, and a proactive ‘can do’ approach to activities.
- Results‑focused, with the ability to reach out to business stakeholders to capture and gather process details and requirements.
- Organised and process‑focused with excellent Excel skills.
- Collaborative, inquisitive, and motivated to continuously improve ways of working.
- Business acumen and comfortable working as a conduit between business and technology.
- Focus and attention to detail.
- Committed to developing their skills across both Business Analysis and Project Management disciplines.
This role is paying between £45,000‑£50,000 + package. Hybrid location in Manchester with some travel to office sites across the UK.
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