At Nationwide, a Customer Representative will support customers with a range of services across the branch, including transactions at the till, handling inbound calls and digital sales applications. You will deliver first‑class service in person, by phone and online, and will be trained on all channels.
This permanent position can be full‑time or part‑time (28–35 hours per week) and runs Monday to Saturday. The role requires you to be within a 45‑minute commute to the branch. The salary for part‑time roles is pro‑rata.
Your training pathway is virtually based in the branch and will last three weeks, during which no holiday may be taken.
Responsibilities
- Assist customers with transactions at the till.
- Handle inbound calls and online queries from customers.
- Process product applications through digital sales channels.
- Educate customers on digital services and easier ways to bank.
- Build knowledge to answer all customer queries and address their needs.
- Ensure accurate cash handling and regulatory compliance.
- Work in partnership with team members to deliver outstanding service.
Qualifications & Personal Attributes
- Comfortable using digital tools and applications.
- Strong customer focus and empathy.
- Excellent communication and interpersonal skills.
- Ability to work as part of a team and adapt to varied customer needs.
- Resilient and proactive in continuous learning.
- Demonstrated alignment with Nationwide’s customer‑first behaviours: Feel what customers feel, Say it straight, Push for better, Get it done.
Benefits
- Access to private medical insurance.
- A highly competitive pension to help build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Job Info
- Job Identification 3066
- Apply Before 05/11/2026, 10:55 PM
- Locations 15 Bow Street, Lisburn, Antrim, BT28 1EL, GB
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