Contract Administrator
Facilities Management
London
Onsite
Temp-to-permanent
£35,000 - £40,000
A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.
Key Responsibilities
- Act as the first point of contact for all facilities (soft and hard FM) requests
- Log, track, and manage jobs via CAFM/helpdesk systems
- Prioritise and allocate tasks in line with SLAs and urgency
- Prepare and issue quotes for planned and reactive works, ensuring commercial viability
- Coordinate engineers, contractors, and service providers to ensure timely delivery
- Monitor job progress, update stakeholders, and close tasks accurately
- Handle client queries, complaints, and escalations professionally
- Maintain accurate records and produce reports on KPIs, SLAs, and performance
- Support process improvements and system updates
- Assist with tender submissions, pricing validation, and pipeline governance
About You
- Experience in a helpdesk or customer service role within a facilities management firm is essential
- Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
- Commercially aware and able to provide quotes
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- Good IT skills, particularly in MS Office (Excel)
- A professional, friendly, and customer-focused approach
- Understanding of SLAs, KPIs, and compliance standards
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.
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