Role Overview
Join our vibrant and passionate workforce and make a positive difference to the lives of children, young people and their families. You will be part of the County Attendance Team, supporting the Schools, Children Missing Education and Elective Home Education programmes and ensuring statutory compliance and best practice delivery.
Key Responsibilities
- Create and send high‑quality letters, emails and penalty notices by defined deadlines.
- Respond to general attendance enquiries and field calls, providing excellent customer service.
- Manage team inboxes, actioning or distributing emails as required.
- Maintain accurate and GDPR‑compliant records.
- Assist colleagues with content updates to the County Attendance Team websites.
- Plan, recruit and organise meetings, ensuring realistic timing and venue.
- Attend meetings, take accurate minutes and distribute them promptly.
- Provide specialist administration support to enable the team to monitor and improve attendance outcomes.
Required Skills & Experience
- Kind, caring, and respectful of diverse backgrounds.
- Strong commitment to equality, integrity and continuous improvement.
- Capable of working calmly under pressure and prioritising competing demands.
- Knowledge of school attendance legislation, policy, procedure and practice.
- Excellent customer service skills and appropriate risk‑management awareness.
- Strong organisational and methodical approach to tasks.
- Proven ability to meet deadlines.
- Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) and the Internet.
- Experience handling data, statistics and retrieving information from ICT record systems.
- Excellent written and verbal communication, including telephone and email.
- Ability to handle challenging and emotional situations with customers.
- Flexible, initiative‑driven, and able to manage change.
- Disability Confident – you must meet the minimum criteria for the role.
Disability Confidence
A Disability Confident employer will offer an interview to any applicant who declares that they have a disability and meets the minimum criteria for the job as defined by the employer. In certain high‑volume situations the employer may limit the number of interviews offered. For more details, please contact the recruitment team.
Benefits
- Relocation allowance up to £8,000.
- Annual leave starting at 28 days per year (plus bank holidays).
- A comprehensive Local Government Pension Scheme.
- Flexible working arrangements.
- Employee Assistance Programme with 24/7 health and wellbeing support.
- Family‑friendly policies, childcare vouchers, cycle‑to‑work and electric car schemes.
- Staff discounts on travel, holidays, insurance, food and leisure.
- Excellent learning and development opportunities.
Equal Opportunity
We are an Equal Opportunity Employer. All individuals are accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith, sexual orientation or socio‑economic background. We welcome applications from diverse candidates.
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