- Suffolk County Council
- Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX, Hybrid working
- Salary: £40,777 per annum (pro rata for part time)
- Hours: 37 hours per week, Flexible working options available
- Contract: Fixed Term Contract to 30 April 2030, due to funding
When you join the Skills and Employment Team at Suffolk County Council as the Connect to Work Operations Manager, we'll support your development from the start.
We'll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you're motivated and passionate there's no limit to how far your ambition could take you.
Your role and responsibilities
- Ensure the programme is delivered in line with grant conditions, performance requirements and agreed timelines
- Oversee contract management activities, including monitoring deliverables, resolving issues and supporting continuous improvement
- Report on key performance indicators (KPIs), outcomes and quality measures, escalating risks and issues where required
- Maintain effective governance, including preparing papers/updates for programme meetings, external meetings and senior stakeholders
- Coordinate operational processes across the programme, ensuring consistency, compliance and an excellent participant experience
- Work closely with internal colleagues and external partners (e.g., health, skills, employers and voluntary sector) to support joined‑up delivery
This list is not exhaustive.
You will need the:
- Ability to lead and oversee the effective day‑to‑day delivery of a complex employment support programme
- Experience of managing performance, data and reporting against funded programme requirements, including monitoring KPIs and meeting external compliance expectations
- Capability to lead, motivate and develop a multidisciplinary team, providing clear direction, support and accountability in a delivery‑focused environment
- Strength in building and sustaining productive relationships with a wide range of stakeholders
- Ability to identify risks early, resolve operational issues and drive improvements that result in positive employment outcomes
The team
This role sits within the Adult Skills and Employment Team and is at the forefront of developing economic growth in Suffolk and the surrounding region, supporting the development of a pipeline of talent for our local economy.
We are excited to bring Connect to Work to the residents of Suffolk and are eager to welcome an enthusiastic, dedicated and friendly member of the team to ensure that we make the project a success!
The team practices hybrid working with a minimum of 2 days a week in the office, and this role has the opportunity to visit the project's delivery partner(s) venues across Suffolk.
Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We always search for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve and welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
Benefits
- Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- Membership of a competitive Local Government Pension Scheme (LGPS)
- Travel, lifestyle, health and wellbeing benefits
- Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase
- Training and encouragement to expand your knowledge
- A variety of career development opportunities across the organisation
- Diverse and active staff networks
- Flexible working options, with the right to request flexible working from your first day
We commit to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
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