Job Title
Customer Experience Advisor
Location & Hours
Cirencester/Stroud Branches. 35 hours per week on a rota basis Monday to Saturday, between 8 am & 6 pm.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service either face‑to‑face or over telephony (Required).
- Effective communication skills with customers to understand their needs (Required).
- A real desire to go above–and–beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities, even outside standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Compensation and Benefits
- Salary: £25,000.00 – £31,579.00 per annum (depending on experience).
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- Pension contribution: 8 % of salary automatically; up to 12.5 % if the employee contributes, with a cash option.
- Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plan participation.
- Access to staff versions of Santander products without fees and other discounts.
- Wellbeing support: physical, mental, social and financial wellbeing programs and partners.
- Support for every life stage and volunteering opportunities.
- Global growth opportunities within the international network.
EEO Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
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