Job Title: General Manager / Operations Manager
Responsibilities
- Ensure revenue and profitability targets set in the budget are met and work is delivered on time.
- Manage all aspects of production and all staff related to production.
- Ensure the production process is as effective as possible and aligns to commercials.
- Run daily production meetings and contribute to overall strategy and development of the business.
- Ensure that formal quality processes and procedures are followed and reported.
- Support maintenance and development of ISO9001 Quality management system.
- Ensure production operates to agreed procedures and quality standards, handling all technical problems for projects and products.
- Drive continuous improvements and methodologies to improve product and commercial return.
- Coordinate production scheduling, providing resilience and challenging processes for continual improvement.
- Collaborate with Group Managing Director Operations to seek further improvements and align with Group strategy.
- Manage and develop the existing team, recruiting, training, evaluating, motivating, delegating and monitoring performance.
- Maintain staff training on new advancements in hardware and software, balancing resources against risk to service and overheads.
- Understand the financial implications of production, ensuring all costs are captured and the financial impact of actions is understood.
- Champion the company and services, setting a professional tone and voice, and working proactively with management to resolve company‑wide issues.
- Provide strategic leadership around continuous improvement, ensuring staff and equipment are reviewed to support growth.
- Meet performance review objectives and deliver operations projects on time, within budget and to specification.
- Create and implement manufacturing plans, facilities plans, and support ISO9001 & 14001 compliance.
- Interface with all other business departments, account management, sales and senior team.
- Work to deliver world‑class reliability and maintain scheduled work while communicating delays.
Key Tasks
- Mentor and develop the manufacturing & facilities team.
- Contribute and implement the rolling 1‑3 year strategic plan for operations.
- Set and manage performance targets.
- Interface with all other business departments, account management, sales and senior team.
- Contribute to the development of the business to deliver stable products and processes.
- Work to deliver world‑class reliability.
- Maintain scheduled work and communicate delays.
Key Skills
- Experience of manufacturing printed goods.
- Strong problem‑solving skills (containment & counter‑measure).
- Strong experience of supply‑chain management, including lead‑time reduction and packaging.
- Manufacturing excellence expertise (Six Sigma, standard operations, plant layout, waste elimination and continuous improvement).
- Excellent communication, influencing, negotiating and assertiveness.
- Decision making and sound business judgement.
- Demonstrated Lean manufacturing experience.
- Quality management, delivering customer requirements.
Project Management
- Report writing & presentation skills.
Key Attributes
- Professional and positive approach.
- Self‑motivated with a strong sense of humour.
- Approachable, taking responsibility, showing initiative and being results‑oriented.
- Capable of making effective plans and being proactive.
- Strong relationship builder who can communicate at all levels.
- Team player able to work on own initiative.
Your Development
- Realise your full potential within this role and future roles within the Group.
- Engage in self‑development activities and identify training needs during performance appraisals.
- Target training and development to assist in achieving the company’s goals.
This position has now been filled.
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