Overview
Administration Specialist in the Performance & Informatics (P&I) department responsible for providing specialised, comprehensive, and confidential administrative support and acting as a source of advice and guidance within the department and across the Trust.
Key Responsibilities
- Deliver excellent customer service and effectively resolve queries received.
- Act as a senior point of contact within the Referrals/e-Referrals Team to ensure enquiries are managed and resolved promptly, with appropriate records maintained.
- Maintain up-to-date, orderly documentation and ensure availability for decision making; chair or attend team meetings as required.
- Conduct regular audits of the Referrals/e-Referrals Team, analysing findings, reporting to the team and wider Trust, and supporting the development and monitoring of action plans for continuous improvement.
- Undertake project work, including gathering information, collating and reporting data, using Trust IT systems such as Revenue Cycle, PowerChart, E-Referral, Insite and Openscape.
- Develop, implement and maintain efficient office management systems and procedures to optimise service standards.
- Manage time effectively, including cover and leave arrangements, and ensure timely communication with relevant personnel while raising and completing action points.
- Book new and follow‑up appointments in line with Patient Access policy, using Direct and Partial booking systems within waiting time targets.
- Support and train administration staff, provide cross‑cover and day‑to‑day supervision, carrying out audits to maintain high standards of practice.
- Obtain and record confidential information from patients or relatives in the hospital’s computerised system.
- Assist with Personal Development Reviews and conduct interviews for band two and band three roles.
- Exercise independent judgement and initiative to resolve problems, including telephone complaints and errors with administration staff, escalating to appropriate persons when necessary.
- Maintain and monitor Trust-wide standards to improve quality and total care for all service users.
- Comply with risk management principles, health and safety legislation, and act immediately on hazards or unsafe practices with staff.
Additional Information
Sponsored applicants will not be eligible for this post.
Application deadline: Thursday 14 May 2026.
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