Romanian-Speaking Service Desk Adviser
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough.
We are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent opportunity within a growing and supportive IT environment.
Hours:
40 hours per week between 7am – 7pm
(Must be flexible with shift rotation and occasional weekends)
Pay:
£14.22 per hour
What’s on Offer:
- Competitive pay
- Overtime available (time and a half)
- Full training provided
- Weekly pay
- Progression opportunities within a growing IT team
Duties Include:
- Providing first-line IT support to external clients in a professional and efficient manner
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network-related issues
- Guiding users through solutions via phone and email
- Escalating technical issues where required
- Maintaining accurate documentation and support notes
- Supporting continuous improvement across service processes
- Delivering excellent customer service and building strong client relationships
Who We’re Looking For:
- Fluent in English and Romanian (written and verbal)
- Strong communication and customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical approach to work
- Previous IT support experience beneficial but not essential
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