Salesforce Product Manager
Akkodis is currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business.
The Role
As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer‑centric solutions through effective product ownership, stakeholder engagement, and technical leadership.
You will be a hands‑on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI‑driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively.
Benefits
Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.
The Responsibilities
- Own, actively manage and present quarterly the end‑to‑end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives.
- Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability.
- Work collaboratively with cross‑functional teams (Operations, IT, Digital, Data, Compliance, and third‑party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements.
- Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes.
- Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape.
- Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade‑offs where required.
- Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation.
- Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value.
- Lead and support go‑to‑market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation.
The Requirements
- Demonstrable experience operating as a user‑focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products.
- Deep, hands‑on expertise in Salesforce Service Cloud, including case management, omni‑channel service, automation, reporting, and customer experience optimisation.
- A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end‑to‑end customer journeys.
- Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes.
- Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest‑value features and improvements are delivered first, balancing business value, risk, and technical dependency.
- Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement.
- Experience managing and holding third‑party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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