Maintenance Manager – Retail & Leisure – West London
Full-Time | Permanent
Overview
We are seeking an experienced Maintenance Manager to lead the engineering and building services function at a flagship retail and leisure destination in West London. This is an excellent opportunity for a technically strong, people-focused leader to take ownership of a high-profile site, ensuring all mechanical, electrical, and building systems operate safely, efficiently, and to the highest standards—supporting an exceptional guest and retailer experience.
Key Responsibilities
Team Leadership & Development
- Lead, develop, and manage the onsite Maintenance Team
- Mentor and support engineers to foster a high-performance, safety-focused culture
Maintenance & Operations
- Oversee delivery of PPM schedules and reactive maintenance works
- Manage specialist contractors and permit‑to‑work systems
- Conduct audits and inspections across plant rooms and public areas
- Monitor M&E and building fabric performance, identifying risks and investment needs
- Support emergency response and out-of‑hours engineering incidents
Compliance & Documentation
- Ensure full statutory compliance (LOLER, PUWER, electrical safety, water hygiene, etc.)
- Maintain asset registers, statutory certification, and compliance documentation
- Ensure accurate CMMS reporting and job closure
Financial & Operational Oversight
- Manage engineering budgets and procurement activities
- Support sustainability and energy efficiency initiatives
Collaboration & Stakeholder Management
- Work closely with operations, security, cleaning, guest services, and centre management
- Promote a proactive Health & Safety culture throughout the site
About You – Essential
- Proven experience managing maintenance teams in retail, commercial, or leisure environments
- Strong technical knowledge of M&E services (HVAC, water systems, building controls)
- Solid understanding of statutory compliance and safe systems of work
- Excellent leadership, organisational, and problem‑solving skills
- Experience with CMMS and digital reporting systems
- Customer-focused mindset suited to a live public environment
Desirable
- IOSH Managing Safely or NEBOSH qualification
- BMS experience
- Exposure to energy or sustainability initiatives
- Multi‑service FM contractor management experience
- Recognised engineering qualification (NVQ Level 3 / City & Guilds or equivalent)
- IPAF / PASMA certification
What’s on Offer
- 24/7 GP access for you and your immediate family
- Mental health and life‑event counselling support
- Get Fit programme
- Financial and legal advice services
- Cycle to Work scheme
- Retail discounts and cashback app
- Uniform, PPE, and equipment provided
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