**Additional Information**
**Job Number** 26053122
**Job Category** Rooms & Guest Services Operations
**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (https://www.google.com/maps?q=W%20Edinburgh%2C%201%20St%20James%20Square%2C%20Edinburgh%2C%20Scotland%2C%20United%20Kingdom%2C%20EH1%203AX)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!**
**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotelsu2019 work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**
**ABOUT THE BRAND**
**Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. Weu2019re here to open doors and open minds. With us, thereu2019s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.**
**ABOUT THE ROLE**
**Reporting to the Reservations and Reception Manager for all the beverage and food facilities at W Edinburgh, you will be the key point of contact for our guests while they look to make use of our momentous offerings: making them feel welcome, making and confirming reservations, along with recommendations, and ensuring they have the best possible time while with us.**
**Be expected to assist all guests wanting to ensure the best experience by checking availability, noting any special requests and requirements, and relaying all relevant information to appropriate teams.**
**Joining the team means you will be instrumental to the success of the hotelu2019s operations and beyond. We are looking for someone who is detail-oriented, a people-person and passionate!**
**As Reservations and Reception Agent, key aspects of your role will include:**
**Understanding and selling the products on offer of our Beverage and Food Facilities** **Ensure guests are booked in according to the floor plan and availability** **Communicate any important guest information to the relevant department and management team** **Work as part of a wider team** **Take responsibility for ensuring a seamless guest experience**
**Our ideal Reservations and Reception Agent is someone who has:**
**Confidence interacting with guests via telephone, email and chat services** **Good communication skills u2013 both written and verbal English** **Multi-tasking skills and thrives off fast paced environments** **Confident learning and maintaining booking systems** **The ability to work in a team** **A positive mindset** **A genuine passion for working in hospitality**
**In return for your hard work, we give you:**
**World class training and development, including leadership development** **Unlimited career opportunities (internationally and locally)** **Wellness and mental health programmes** **Discounted accommodation, food and beverage in over 9,000 hotels all over the world!** **Discounts for your friends and family** **Specially curated discounts in thousands of shops**
**ABOUT THE PROPERTY**
**W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a fau00e7ade featuring a winding steel ribbon u2013 reflecting the cityu2019s festival spirit u2013 this 12-storey structure will be the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.**
**This W hotel aims to help redefine the cityu2019s hospitality landscape. Accordingly, itu2019ll fuse the brandu2019s signature amenities with modern design and W Happenings, highlighting whatu2019s new in design, fashion, music and culture.**
**The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brandu2019s signature Whatever / Whenever service philosophy.**
**A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.**
**If this sounds like the perfect place for you, apply to be a Reservations and Reception Agent with us today!**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….