IT Service Desk Analyst

IT Service Desk Analyst Location London Business Area Engineering and CTO Ref # 10049475 **Description & Requirements** The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all internal technical requests and incidents. **Mission** To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration, and continuous improvement. **What You'll Do:** Provide 1st line support to all global employees for technical service requests via SDSK, ADSK, and Phone Deliver support that prioritises employee productivity and experience Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery Use dashboards and internal tools to prioritise and manage workload Drive first time resolution and high quality ticket handling Identify automation and efficiency opportunities Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team Effectively utilise access and support across AD, SCCM, Citrix, PaperCut, StreamLine, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, ChatGPT, Gemini, CoPilot and related systems Partner with the L2, Continuous Improvement and Product teams to drive service improvements **You'll Need:** Passion for technology and enhancing the employee experience Strong problem solving and time management skills Ability to work in a fast-paced global environment Regional project execution Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business Clear and effective communication skills Root cause analysis u2013 u201cChase the whyu201d **Weu2019d Love to See:** Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience Knowledge of Cisco, Slack, JIRA, Miro and AV support Familiarity with Python, PowerShell, or other scripting languages ITIL v4 Foundation CompTIA AIf indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net