Company: Anglian Water
Location: Peterborough
Posted: May 4th, 2026
The non-household English water market is a competitive retail market, operating since April 2017 and overseen by Ofwat and MOSL. Within this landscape, the Wholesale Service Centre (WSC) acts as the single point of contact for all competitive retail-to-wholesale enquiries, ensuring a level playing field between Anglian Water's own retail arm and all other retailers.
As Non-Household Performance Lead, you will sit at the heart of the wholesale business, leading operational performance across the WSC. You will manage a multi-skilled team and third-party delivery partners, ensuring all non-household retailer enquiries are handled consistently, equivalently and in line with market codes and service level agreements.
Leading and managing the performance of Wholesale Service Centre advisers and third-party delivery partners
Driving a high-performance, commercially focused team culture
Planning day-to-day workloads, forecasting demand and ensuring effective resourcing
Ensuring all retailer enquiries are handled equivalently within agreed service levels
Coordinating delivery across new appointment and variation, switching, bulk supply and Water Supply Licensee activity
Overseeing wholesale billing, tariff changes and liaison with internal billing teams
Managing Maximum Daily Demand (MDD) monitoring in line with Wholesale MDD policy
Producing performance reporting and management information
Coaching and developing team members to build capability and resilience
Challenging processes and driving continuous improvement
Maintaining high standards of Health & Safety and promoting a strong safety culture
Strong understanding of the non-household retail water market
Experience leading teams in an operational or service delivery environment
Proven ability to manage performance against KPIs and service levels
Working knowledge of SAP, Salesforce, Power BI and Excel
Experience in B2B service delivery, billing, service support or metering
Strong communication and influencing skills
Excellent attention to detail and regulatory awareness
Self-starter able to manage competing priorities
26 days annual leave plus bank holidays (increasing with length of service)
Flexible working options
Private health care
Competitive pension scheme - Anglian Water double-matches contributions up to 6%
Life assurance at eight times your salary
Annual bonus
Potential funded car allowance depending on evidenced business mileage
Personal medical assessments
Virtual GP service
Cancer screening
Financial wellbeing support and salary finance benefits
Lifestyle savings including discounts on retail, travel and utilities
Employee Assistance Programme
Volunteer days
We're committed to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge, Race at Work Charter and Armed Forces Covenant, and we're a Disability Confident employer.
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