Product Director – Business Banking Payments

Role Summary

• The Product Director – Business Banking Payments is accountable for the end‑to‑end strategy, performance and governance of Business Banking (BB) payment journeys.
• The role owns the payments product strategy for BB, ensures alignment to Group payments capabilities and standards, and drives change through Barclays execution teams.
• The Director is accountable for payment outcomes for customers, colleagues and the bank, achieved through robust service management, regulatory compliance, risk and control frameworks.

Purpose of the Role

• To lead, manage and evolve Business Banking payments across existing and new products, journeys and infrastructure.
• The role sets the strategic vision for BB payments, makes key lifecycle decisions, and acts as the senior BB liaison into Group and cross‑bank payment forums. It ensures BB payments are safe, compliant, scalable, customer‑led and commercially effective, while adopting new payment types and innovations where appropriate.

Key Accountabilities

Payments Strategy & Ownership

• Accountable for Business Banking payments, including customer and colleague payment journeys, tooling and infrastructure.
• Define and own the BB payments strategy, aligned to Business Banking objectives and Group payments direction.
• Own the payment product lifecycle across BB, including investment, prioritisation, rationalisation and decommissioning decisions.

Group Alignment & Stakeholder Engagement

• Act as the primary liaison for Business Banking into core payment activities across the Group, including:
  • Retail & Consumer Banking / CAPL
  • Group Payments
  • Corporate & Investment Bank (where relevant)
• Represent BB payments interests in Group payment forums, decision bodies and change programmes.
• Ensure BB requirements are clearly articulated, prioritised and delivered within Group payment roadmaps.

Payment Innovation & New Capabilities

• Assess and shape the use of new payment types and journeys, including emerging models such as:
  • Account‑to‑account innovations
  • Request‑to‑Pay and future overlay services
  • Digital and API‑based payment journeys
  • Crypto and stablecoin use cases, where relevant, safe and compliant
• Evaluate commercial viability, customer value, technical feasibility, regulatory compliance and risk before adoption.
• Act as a thought leader on the future of payments for Business Banking customers.

Core Payment Journeys & Tooling

• Accountable for core BB payment journeys, including (but not limited to):
  • Group Payments
  • Bulk Payments
  • File‑based and automated payment submissions
• Ensure journeys are resilient, scalable, customer‑centric and aligned to Group standards.

Payment Infrastructure, Risk & Controls

• Provide oversight of payment screening and control infrastructure, including:
  • Fraud controls
  • Sanctions screening
  • Pay‑No‑Pay decisioning
  • RTDE and real‑time monitoring capabilities
• Ensure BB payment controls meet regulatory, financial crime and operational risk expectations.
• Escalate and manage material risks, incidents and control gaps appropriately.

Regulatory & Compliance Accountability

• Ensure Business Banking compliance with payments regulation, including (but not limited to):
  • Wire Transfer Regulations (WTR)
  • Sanctions and AML obligations
  • Financial crime and customer protection requirements
• Embed regulatory requirements into BB payment design, processes and controls.
• Engage proactively with Risk, Compliance, Legal and Audit to ensure robust assurance.

Commercial & Performance Management

• Develop commercial and business models underpinned by a strong understanding of the BB and payments P&L.
• Monitor performance through key metrics including:
  • Adoption and usage
  • Payment success and failure rates
  • Customer experience and complaints
  • Operational resilience and cost efficiency
• Use insight and analytics to continuously improve payments performance and outcomes.

Delivery & Change Execution

• Define priorities for delivery and lead execution through Barclays change and technology teams.
• Oversee payment launches, migrations and enhancements with clear rollout, comms and training plans.
• Ensure dependencies across Group platforms and services are actively managed.

Director Expectations

• Provide significant input into Business Banking and Group‑wide payments strategy.
• Lead complex, high‑risk and business‑critical payments initiatives across Barclays.
• Act as a senior payments expert and thought leader, influencing decisions beyond own function.
• Manage and enable resourcing, budgets and policies for the BB payments portfolio.
• Escalate breaches of policy, control or compliance swiftly and appropriately.
• Engage with regulators, industry bodies and external stakeholders on payments matters when required.
• Demonstrate deep understanding of how payments integrate across Business Banking, Barclays UK and the wider Group.
• Negotiate with and influence senior stakeholders internally and externally.
• Act as principal payments contact for BB with other business divisions.
• Serve as a mandated spokesperson for Business Banking payments.

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