Overview
About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are looking for a Senior Account Manager with 5+ years of experience in client relationship management, account growth, and retention. This is a strategic role where you will manage key accounts, drive revenue expansion, and act as a trusted advisor to clients. You will work closely with cross-functional teams to ensure client success, identify upsell and cross-sell opportunities, and maintain high levels of customer satisfaction.
Key Responsibilities
- Manage and grow a portfolio of key client accounts, ensuring long-term retention and satisfaction
- Serve as the primary point of contact for clients, building strong, trust-based relationships
- Identify and drive upsell and cross-sell opportunities to increase account value
- Conduct regular business reviews and performance reporting with clients
- Collaborate with internal teams (sales, marketing, product, customer success) to deliver on client goals
- Proactively identify risks and implement strategies to improve client retention
- Track account performance, revenue growth, and engagement metrics
- Ensure all client interactions and account data are accurately recorded in CRM systems
Requirements
- 5+ years of experience in Account Management, Customer Success, or Client Services
- Proven track record of managing and growing mid-market or enterprise accounts
- Strong commercial acumen with experience in upselling and revenue expansion
- Excellent communication, relationship-building, and stakeholder management skills
- Experience working with CRM platforms (e.g., Salesforce, HubSpot)
- Strong problem-solving skills with a proactive and client-focused approach
- Ability to manage multiple accounts in a fast-paced environment
- Experience in SaaS, marketing, or B2B services is highly preferred
Benefits
- Fully Remote: Work from anywhere with international teams
- Career Growth: Join companies in SaaS, MarTech, and B2B services
- Peer Community: Connect with high-performing sales professionals in our network
- Ongoing Support: Receive guidance from Huzzle before and after placement
- Tailored Compensation: Salaries vary by client and candidate preference — we\'ll match you with options that fit your goals
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