Head of Operations (North West England) – Community Integrated Care
We are looking for an experienced and inspiring leader to oversee Registered Managers and Supported Living Services across the North West of England. You will be responsible for operational performance across the region, ensuring services meet all contractual, regulatory, legal and quality requirements while driving continuous improvement.
Benefits
- Salary of £50,000 - £60,000 per year + £5,000 car allowance
- Flexible working hours & shift patterns
- Hybrid working model – time at home, our offices and in services
- Managed by supportive senior leaders
- 33 days annual leave inclusive of statutory bank holidays (pro‑rated for part‑time)
- Pension scheme
- DBS check paid
- Shopping discount scheme
- Ongoing professional development and progression opportunities
- Financial hardship fund
- Investment in wellbeing
- Our award‑winning charity – profits reinvested into people we support, our workforce and local communities
Responsibilities
- Oversee and support Registered Managers across multiple sites.
- Ensure services meet CQC regulations, inspection frameworks, legal and quality requirements.
- Lead operational performance, managing priorities, resources, and budgets.
- Drive continuous improvement initiatives and strategic growth within the region.
- Influence culture and lead teams to deliver high‑quality, person‑centred services.
Qualifications
- Strong understanding of CQC regulations, inspection frameworks and the social care landscape.
- Knowledge of personalisation, inclusion and diverse needs of supported people.
- Proven ability to lead teams and influence culture.
- Experience managing operational priorities, resources and budgets across multiple sites.
- Full UK driving licence and own vehicle for work purposes.
Personal Attributes
- Patience
- Empathy, compassion and sensitivity to others
- Strong work ethic
- Reliability
- Honesty
- Determination
- Problem solving skills
- Resilience
Our Values
We include: Deliver, Aspire, Respect, Enable. Our values drive everything we do and ensure that we deliver high quality, consistent care and support.
Equal Opportunities
Community Integrated Care is an Equal Opportunities and Disability Confident employer.
Contact
If you are interested in learning more about the role before submitting your application, please feel free to contact Eva Otto, Recruitment Consultant, at eva.otto@c-i-c.co.uk.
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