Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance
- Head of Service Operations (Service & Repairs)
- Dartford, Kent – covering London & Southeast
- Competitive Base Salary + Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension
- Full Time
Company
Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Pedigree & Culture
- Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.
- Safety, Ethics & Quality Focused culture.
The Opportunity
- Pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast.
- Full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability.
- Lead a large operational team and develop a high-performance, customer-focused culture.
Responsibilities
Operational Leadership & Delivery
- Lead the safe delivery of lift maintenance and repair services across the region.
- Ensure service delivery meets contractual commitments and customer expectations.
- Drive operational efficiency through planning, scheduling and resource allocation.
- Implement and monitor service processes and KPIs including productivity and response times.
Commercial & P&L Ownership
- Take full responsibility for regional P&L performance.
- Deliver revenue, margin, profitability and cash targets.
- Identify opportunities to grow the service portfolio and expand customer relationships.
Customer & Stakeholder Management
- Build strong relationships with key customers, consultants and stakeholders.
- Act as escalation point for operational and service-related issues.
- Ensure high levels of customer satisfaction and long-term retention.
Leadership & Team Development
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers.
- Build and maintain a high-performing, accountable culture.
- Drive engagement, performance and continuous improvement across teams.
Compliance, Safety & Governance
- Maintain the highest EH&S standards across all operations.
- Ensure compliance with regulations, industry standards and company policies.
- Support cross-functional and regional initiatives across the business.
About You
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry.
You will likely have
- Proven experience in a senior operational leadership role.
- Strong track record of improving operational performance and profitability.
- Experience managing P&L and delivering commercial targets.
- Ability to build relationships with major clients and senior stakeholders.
- Experience leading and developing high-performing teams.
- Strong organisational skills with high levels of ownership and accountability.
- Excellent communication skills across technical and non-technical audiences.
- Confidence handling escalations and complex operational challenges.
- Commercial awareness with the ability to identify growth opportunities.
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours & Values
- Open-minded and inquisitive – embraces continuous improvement.
- Extreme ownership – takes accountability for results and solutions.
- Customer centric – prioritises long-term relationships and service excellence.
- Honesty and integrity – acts with transparency and professionalism.
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Benefits
- Pension – Aviva.
- Car allowance.
- Holiday – 25 days plus bank holidays.
- Employee Assistance Programme.
- Death in Service – 3 x Salary.
- Employee Referral Scheme.
- Discounts Platform.
- Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership.
- Opportunity to lead a key region within a growing PE-backed business.
- Strong focus on operational excellence, safety and customer satisfaction.
- Influence business transformation and performance improvement.
- Work with a respected brand in the lift and engineering services sector.
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you.
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