This is an exciting opportunity to join a friendly and supportive Data Quality Team.
Do you have excellent attention to detail and a real interest in improving and maintaining data accuracy, reliability, completeness and timeliness in the Trust? Are you a great team player with excellent communication skills who thrives in working out complex scenarios?
Accurate quality data is essential to ensure informed, strategic decisions are made, which drives growth and optimises operations and mitigates risks.
Main duties of the job
- To help to develop and enhance understanding of the importance of accurate quality data within the Trust.
- To liaise with front line colleagues to ensure data quality issues are actioned promptly and effectively, progress chasing as required.
- To assist in training/educating staff to use Careflow EPR in order to maintain high quality data standards.
- To work with the Software Services Team and end users to identify systemic problems with data quality and advise on solutions.
- Specialist Knowledge in the use of SCR (Summary Care Records) and if required train managers, administrative, clerical staff and secretarial staff.
- Support the Data Quality Manager in ensuring that accurate, complete and timely data pertaining to the Trusts Services is collected and added to Careflow.
- To attain a specialist working knowledge of the processes involved in the collection and processing of Silverlink PAS data across the Trust. This will include keeping up to date with changes in the systems' functionality eg Careflow
- To provide and receive complex and contentious information with system users/clinicians/staff concerned regarding data quality problems and to overcome them tactfully and persuasively, using motivational, training, empathic and reassuring skills where there may be problems/barriers to understanding.
- To respond to adhoc enquires concerning data quality as required by the Data Quality Manager, Directorate Manager's, Directorate Teams.
- To cover in the absence of colleagues
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job responsibilities
- To help to develop and enhance understanding of the importance of accurate quality data within the Trust.
- To develop data quality policies, procedures and protocols where necessary and assist in the training of Careflow end users.
- To work with Directorate Managers, Data Quality Manager, Directorate Information and front line staff to ensure that National and Contract Data Quality targets are effectively managed and monitored.
- To lead on establishing and producing routine and non-routine data quality reports and summary information which require specialist knowledge of systems and frequent prolonged concentration, to be distributed to directorate management teams and Careflow end users.
- To participate in directorate contract review meetings and follow up on specific data quality issues involving investigating, testing, proposing and implementing solutions of complex information.
- To support internal data quality meetings by organising the venue, recording and distributing minutes and following up on actions.
- To liaise with front line staff to ensure data quality issues are actioned promptly and effectively, progress chasing as required.
- To assist in training/educating staff to use Careflow in order to maintain high quality data standards.
- To work with the Software Services Team and end users to identify systemic problems with data quality and advise on solutions.
- To maintain a data quality catalogue of policies and procedures.
- Specialist Knowledge in the use of NSTS (NHS Strategic Tracing Service) or SCR (Summary Care Records) and if required train managers, administrative, clerical staff and secretarial staff to use NSTS or SCR.
- To represent central data quality issues at meetings within the Trust or at an appropriate level with outside organisations.
- To work with the Careflow Training Team to ensure key data quality issues are incorporated into training sessions.
- To work with the Data Quality Manager and other Directorate/Divisional Staff to achieve Information Governance targets where related to data quality.
- Support Data Quality Manager in ensuring that accurate, complete and timely data pertaining to the Trusts Services is collected and added to the EPR Database.
- To attain a specialist working knowledge of the processes involved in the collection and processing of EPR data across the Trust. This will include keeping up to date with changes in the systems functionality, e.g. 18 Weeks RTT
- To maintain the strictest confidentiality of all coded and other patient information in line with the requirements of the Data Protection Act.
- To monitor the accuracy, timelines and completeness of clinicians returns. This will entail training clinicians and data input colleagues as necessary.
- To provide and receive complex and contentious information with system users/clinicians/staff concerned regarding data quality problems and to overcome them tactfully and persuasively, using motivational, training, empathic and reassuring skills where there may be problems/barriers to understanding e.g. in revising clinicians data input and coding processes as necessary across Snomed and other coding systems.
- To respond to adhoc enquires concerning data quality as required by the Data Quality Manager, Directorate Managers, Directorate Teams etc.
- Contributing to the overall success/support of the Health Information Service
- Working within agreed Service Level Agreements you will be trained on the EPR and other functionality as required to deliver a professional/expert service.
- To carry out any other duties consistent with the grade of the post, as required by the Data Quality Manager.
- To cover in the absence of colleagues as required.
Person Specification
Qualifications
- A-C GCSE passes in Maths English or equivalent
- RSA/OCR Grade II Text/Word Processing qualification or equivalent experience
- IM&T qualification (European Computer Driving Licence or equivalent)
Experience/Skills
- Proven experience of information analysis and interpretation.
- Proven experience in the use of Microsoft Office applications to include Excel and Access
- An understanding of the functioning of the NHS
- Proven experience of the organisational impact of data quality issues.
- Experience of liaising with clinicians and staff at all levels.
- Experience of meeting tight deadlines with minimal supervision
- Training qualification or experience training staff
- Proven experience of NHS computer systems e.g. Silverlink PAS
- Experience of mapping operational processes to data flows
- Use of NHSLA, NHS Data Manual and dictionary in relation to this role.
- Experience of confidential data input, to work accurately in a timely manner.
Communication Skills
- Excellent communication skills and ability to communicate relevant information to a high standard both in writing and verbally with staff at all levels.
- Strong numerical and analytical skills to interpret and relay information.
- A high level of attention to detail
- Familiarity with standard Microsoft Office programmes i.e. Excel
- Ability to build strong working relationships with all levels and groups of staff on information related issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Flexible working,Home or remote working
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