Director of Operations

Are you an ambitious and high energy Operations Director seeking a challenging new role?

Reporting to the Managing Director, the role holder will develop and lead operational excellence and best business practice, optimising our clients service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is a visible role supporting a variety of divisions requiring strong leadership in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.

About the Role

The role holder will possess excellent leadership and motivational skills to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style. Ensure full compliance with Industry Standards, relevant employment legislation and Company procedures & policies. Always maintain an absolute focus on Health and Safety ensuring a safe working environment and full compliance with health and safety legislation.

Key Responsibilities

• Oversee day to day operations of role portfolio.
• Develop and implement process improvements to enhance service quality and efficiency.
• Experience in the cleaning, associated services and integrated services market within the sector is essential.
• Proven experience in a senior operational management role managing multi service lines, multiple sites and people.
• Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs.

Qualifications

• A relevant Business Degree, experience to similar level or equivalent.
• Proven experience in senior leadership role in an appropriate field. Strong cleaning background is desirable; applications are welcome from the following sectors:

• Supply Chain
• Logistics
• Retail
• Hospitality

Must be highly strategic with focus areas on profitability & growth and customer value & retention.

Knowledge of multiple operational functions including finance, customer service, operations and people management. A successful track record of operating at a strategic level, building strong client relationships and value-based management.

Due to the multi-site visits, the successful candidate must be accessible to West London.

Excellent salary up to £110k, car allowance and attractive bonus package.

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