About the Role
As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. You are responsible for providing world‑class customer service to the clients and visitors of a designated building.
What You'll Do
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
- Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
- Develop vendor partnerships with the intention of cost‑saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
- Oversee programs run by third‑party vendors, including food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services are billed.
- Ensure support provided by the team is efficient and consistent.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
- Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need
- Bachelor’s Degree preferred with 3‑5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the discipline and department.
- In‑depth knowledge of Microsoft Office products, e.g., Word, Excel, Outlook, etc.
- Extensive organizational skills with a strong inquisitive mindset.
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