Business Change Lead - LMS - Milton Keynes
This role requires onsite working 3 days per week, across 2 offices in Milton Keynes
We are seeking an experienced LMS Change Management Lead to support a major transformation for our customer based in Milton Keynes. This role will lead the business change strategy for the organisation’s shift to the Cornerstone Galaxy platform, ensuring a seamless transition that successfully embeds new functionality and maximises user adoption.
The ideal candidate will bring extensive experience delivering business change and rollout plans for large‑scale LMS implementations, with a proven ability to guide stakeholders, drive engagement, and support end‑to‑end change delivery.
Key responsibilities:
- Define and implement the change management approach.
- Lead the transition from the current platform to the Cornerstone Galaxy platform, ensuring smooth adoption of new functionality.
- Plan and manage business change and rollout across the retail and aftersales network.
- Engage and coordinate stakeholders, partners, and suppliers to ensure rollout readiness.
- Develop and deliver communication and training plans.
- Establish business processes to support ongoing operations.
- Support user acceptance testing (UAT) and ensure continuity of service.
- Coordinate business change planning and readiness.
- Manage rollout plans, releases, and stakeholder communications.
- Capture and apply lessons learned throughout the project lifecycle.
- Track progress, risks, and dependencies, providing regular updates.
- Support definition of the future operating model and embed change into BAU.
Experience required:
- Proven experience in business change, system rollout, and transition.
- Strong stakeholder management and communication skills.
- Pragmatic, process-driven approach with attention to detail.
- Ability to manage complexity and remain focused on business outcomes.
- Self-motivated, proactive, and accountable.
Harvey Nash is acting as an employment agency regarding this vacancy
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