We are working in partnership with a well‑established, values‑led housing organisation to recruit a Senior Operations Manager for their Responsive Repairs Division. This is a senior leadership role offering genuine influence over customer experience, service performance, and strategic direction.
This opportunity is ideal for an experienced housing or property services leader who wants to take full ownership of a critical front‑line service and drive measurable improvement across repairs delivery and complaint handling.
The Opportunity
Reporting into senior leadership, you will hold full strategic and operational accountability for the responsive repairs service across a diverse London housing portfolio, alongside oversight of departmental complaints.
With responsibility for a circa £4 million annual budget, you will establish a strong customer‑first culture, deliver operational excellence, ensure regulatory compliance, and maximise value for money through effective contract and performance management.
This role offers the opportunity to shape how services are delivered and how residents experience their homes.
We’re looking for a confident, experienced leader who brings:
- Proven senior‑level experience within housing, responsive repairs, property services
- A strong track record of building and leading high‑performing teams in housing maintenance environments
- Extensive experience managing and performance‑managing third‑party contractors
- Sound commercial skills and experience of managing large‑scale budgets
- High levels of IT literacy, including repairs management systems and workforce planning tools
Qualifications & Compliance
- Ability to pass a Basic DBS check
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